Emmanuel Elizabeth Davis
Ann Arbor,MI
Summary
Ross BBA freshman, former Zingerman’s staffer, and 2 sport varsity high school-athlete seeking college professional experiences that combine my love of business and sports. Ability to lead, collaborate and communicate effectively, both verbally and in writing. Experienced with managing group dynamics to foster effective learning. Utilizes excellent communication to facilitate understanding and engagement. Track record of creating structured, impactful workshops that achieve desired outcomes.
Overview
4
4
years of professional experience
Work History
Conflict Resolution Facilitator
Office of Student Conflict Resolution (OSCR) at the University of Michigan
08.2024 - Current
- As a conflict resolution facilitator, we are campus leaders for OSCR’s mission to Build Trust, Promote Justice, and Teach Peace
- We are the campus entity responsible for administering the Statement and facilitating conflict resolution through formal and adaptable pathways
- As a major part of the OSCR team, I serve as a role model and play a critical role in the office, in the Division of Student Life, and in the greater University community
- As a member of the OSCR team, we work with personal information relating to students, faculty, and/or staff
- Provide timely, accurate email communication and case notes for assigned cases (Incident Reports & CARE Reports)
- Perform regular case reviews for assigned cases to ensure accuracy, each week with my supervisor during one:one check-in meetings
- Facilitate OSCR Consultation Intakes and all types of agreed-upon ACR Pathways (Conflict Coaching, Mediation, Facilitated Dialogue, Restorative Circle, Shuttle Negotiation)
- Facilitate workshop each semester
- Managed approximately 30 incoming calls, and emails per day from customers
Hostess and Door Runner
Zingerman’s Roadhouse
01.2021 - 04.2024
- Company Overview: Zingerman’s is a community of ten unique businesses, with 700+ employees and over 65+ million dollars in annual revenue
- During nearly 40 years in business, Zingerman’s has been recognized nationally not just for our exceptional products and customer service, but also for their unique business model
- Focus on great service, meticulous details and fast-paced job
- Provide excellent customer service to new and existing customers
- Greet customers and escort them warmly to their table
- Answer Phones and make reservations
- The Success Patterns for both roles are: Passionate about great food and giving great service, Loves to make people feel like they were the best part of your day, Enjoys working in a collaborative team environment
- Zingerman’s is a community of ten unique businesses, with 700+ employees and over 65+ million dollars in annual revenue
- During nearly 40 years in business, Zingerman’s has been recognized nationally not just for our exceptional products and customer service, but also for their unique business model
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
BBA -
University of Michigan, Ross School of Business
Ann Arbor, MI05.2028
High School Diploma -
Pioneer Highschool
601 W Stadium Blvd, Ann Arbor, MI 4810306-2024
Skills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Inclusivity
- Project management
- Workshop coordination
- Meeting management
- Teamwork and collaboration
- Written communication
- Meeting facilitation
- Conflict mediation
Awards
- Varsity letter, Girls Basketball, 2020-2024
- 4 Boat Novice Boat medaled in State Finals, Crew, 2022-2024
- NAACP Academic Achievement Award, All 4 years of high school
- AAUM LEAD Scholar, University of Michigan, Present
Timeline
Conflict Resolution Facilitator
Office of Student Conflict Resolution (OSCR) at the University of Michigan
08.2024 - Current
Hostess and Door Runner
Zingerman’s Roadhouse
01.2021 - 04.2024
BBA -
University of Michigan, Ross School of Business
High School Diploma -
Pioneer Highschool
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