Emmanuel Godi
Port Jervis,USA
Summary
Experienced financial operations leader with expertise in compliance reporting and systems oversight. Proven ability to manage accounting processes and enhance customer relations. Adept at budgeting and contract administration to drive business success
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Data Analyst
Dc Housing Authority
DC, Washington DC
02.2025 - Current
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
- Assisted in scheduling, rescheduling, and canceling appointments for clients.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Process caseload that includes eligibility, recertifications, interims, rent increases and lease ups for federally and locally funded regulated programs.
- Communicated with housing managers and rental agencies on behalf of clients.
- Conducted comprehensive assessments of clients' housing needs, preferences, and financial capabilities.
Operations/Accounts Officer (Remote)
Jiieko Enterprise LLC
Houston, Texas
01.2023 - 01.2025
- Maintained accurate inventory records to track stock levels and minimize costs
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
- Analyzes data from daily reports to identify trends in production performance metrics.
- Ensured timely payment of invoices while maintaining appropriate documentation
- Managed vendor relationships related to accounts payable and receivable functions.
- Analyzes variances between actual results and budgeted amounts.
Leasing Administrative Assistant
The collective dc
Washington, DC
07.2023 - 07.2024
- Provided customer service support to clients over the phone and in person
- Organized incoming mail and distributed it accordingly
- Maintained a clean reception area by tidying up furniture, magazines, and other items
- Created spreadsheets in Microsoft Excel for record-keeping
- Scheduled viewings of rental properties with prospective tenants
- Resolved tenant complaints promptly and professionally
- Maintained accurate records of tenant contracts, leases, and payments
Associate Manager
Obsidian Achernar
06.2021 - 08.2023
- Collaborated with senior management to develop annual operational plans
- Traded currencies with banks and other corporate institutions
- Liaised closely with sales staff and inter-bank brokers for trade execution
- Sourced new leads, made contact, onboarding them to build profitable ongoing relationships
- Reviewed client orders to ensure accuracy, proper record keeping and conformance to regulations
- Maintain marketplace/trade knowledge and originate deals or leads
- Provided advice to clients regarding their financial portfolios and investment options
- Developed and implemented trading strategies for fixed income securities
- Conducted research into different types of fixed income investments, such as bonds, notes, CDOs
Senior Corporate Account Manager
CAL Bank
01.2015 - 06.2021
- Developed and implemented client-specific strategies for account growth, retention, and profitability
- Managed a team budget in excess of US$50M in assets and US$35M in liabilities
- Provided financial insights and risk assessments on GMP projects, collaborating with developers and contractors to monitor costs whilst ensuring project delivery schedules.
- Conducted quarterly reviews with clients to assess progress against objectives and develop action plans as needed
- Negotiated contracts and agreements with corporate customers in alignment with company policies and procedures
- Managed customer service issues related to billing, accounts receivable, collections, order processing, and delivery of services or products
- Collaborated with internal stakeholders including sales teams, finance teams, operations teams, legal departments., to ensure successful execution of projects
- Provided strategic advice on pricing models that enabled the organization to optimize revenue while maintaining competitive positioning within the marketplace
- Analyzed data from multiple sources to identify trends in customer behavior and preferences
- Built relationships with executives at target companies by attending networking events and industry conferences
- Resolved escalated customer complaints related to contract terms or conditions in a timely manner while protecting the interests of both parties involved
- Prepared presentations summarizing results achieved through various account management initiatives for executive leadership reviews
- Secured credit information, credit references and lease applications
Education
Post Graduate Certificate - Machine Learning For Finance
University of Chicago
Chicago, IL07.2024
MBA - Business Administration And Management
Australian Institute of Business
Australia12.2018
Bachelor of Science - Natural Resources Management
University For Development Studies
Ghana12.2012
Certificate - Foundations of Project Management
Google
Certificate - Master Microsoft Excel
LinkedIn
Some College (No Degree) - Foreign Exchange And Money Markets
ACI Financial Markets Association (ACI FMA)
GlobalSkills
- Client Relations
- Organizational Management
- Data Analysis
- Business Intelligence
- Project Management
- Risk management and compliance
Activities
- Hiking, charity work, golf
Timeline
Customer Service Representative/Data Analyst
Dc Housing Authority
02.2025 - Current
Leasing Administrative Assistant
The collective dc
07.2023 - 07.2024
Operations/Accounts Officer (Remote)
Jiieko Enterprise LLC
01.2023 - 01.2025
Associate Manager
Obsidian Achernar
06.2021 - 08.2023
Senior Corporate Account Manager
CAL Bank
01.2015 - 06.2021
Post Graduate Certificate - Machine Learning For Finance
University of Chicago
MBA - Business Administration And Management
Australian Institute of Business
Bachelor of Science - Natural Resources Management
University For Development Studies
Certificate - Foundations of Project Management
Google
Certificate - Master Microsoft Excel
LinkedIn
Some College (No Degree) - Foreign Exchange And Money Markets
ACI Financial Markets Association (ACI FMA)
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