Emmanuel Herrera
Kew Gardens,NY
Summary
Extremely responsible and reliable person, that is always enthusiastic about work. Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management, as well as cleaning and inventory task. I'm versatile, capable and able to quickly grasp new concepts. Im also a very positive person who adapts easily to new challenges.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Think Coffee
06.2015 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly conduct when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Monitored food temperatures to comply with safety regulations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Cleaning Staff Member
Westin Hotel
03.2014 - 04.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Store Manager
Game Company
03.2001 - 06.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
Education
No Degree - Marketing
Autonoma De Santo Domingo
Dominican RepublicSkills
- Great communications skills
- Polishing Surfaces
- Basic knowledge of welding
- Teamwork
- Duty Delegation
- Multitasking
- Inventory Restocking
- Cash management
- Customer service
- Cleaning bathrooms
- Administrative Process
- Business management
- Staff Management
- Payroll Administration and Timekeeping
- Transaction Processing
Timeline
Assistant Store Manager
Think Coffee
06.2015 - Current
Cleaning Staff Member
Westin Hotel
03.2014 - 04.2015
Store Manager
Game Company
03.2001 - 06.2013
No Degree - Marketing
Autonoma De Santo Domingo
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