Emmanuel Jaramillo
Tampa,Florida
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Top performer in the manheim express florida north region.
Overview
14
14
years of professional experience
Work History
Client Solution Specialist II
Manheim Express
08.2020 - Current
- Providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection.
- Streamlined processes for improved efficiency, leading to better resource allocation and reduced project turnaround time.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
Arbitrator II
Manheim
01.2018 - 11.2020
- Advise customers on auction policy and the complaint arbitration process and facilitate the resolution/negotiation between the two parties
- Have awareness of and resolve after-sale problems, such as issues with the title, mileage, frame damage, etc
- Monitor and maintain accurate files for each arbitration case, interact with Auction sales personnel and clients regarding the information on current arbitrations, etc
- Advise auction personal including the commerical and sales department on how to properly announce and represent green light and red light units under the NAAA Policy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Quality Control Field Technician
Ajax Paving Industries
10.2015 - 01.2018
- Maintain standards for quality control testing of all F.D.O.T and county projects, enforce productivity standards.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.
Level Supervisor
Aramark Sports and Entertainment
08.2013 - 10.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Senior Facility Monitor
Fish Hawk HOA
06.2010 - 08.2013
- Present and sell all amenities to potential home buyers and customers interested in renting either of the clubhouses while addressing questions and concerns.
- Manage all the facilities on weekends, holidays, and during professional events where large crowds attend
- Provided excellent customer service to visitors, ensuring a positive experience during their time at the facility.
- Managed access control systems, ensuring only authorized personnel entered the premises.
Education
Business Administration -
University of Arizona Global Campus
Tucson, Arizona01.2026
Liberal Arts -
Hillsborough Community College
Tampa, FL12.2014
Skills
- Sales Strategy
- Market Research
- Risk Assessment
- Performance Metrics
- Customer Relationship Management
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Solution Specialist II
Manheim Express
08.2020 - Current
Arbitrator II
Manheim
01.2018 - 11.2020
Quality Control Field Technician
Ajax Paving Industries
10.2015 - 01.2018
Level Supervisor
Aramark Sports and Entertainment
08.2013 - 10.2015
Senior Facility Monitor
Fish Hawk HOA
06.2010 - 08.2013
Business Administration -
University of Arizona Global Campus
Liberal Arts -
Hillsborough Community College
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