Emmanuel Longchamp
Orlando,FL
Summary
Dynamic and detail-oriented professional with experience at Universal Orlando, excelling in safety compliance and guest relations. Proven ability to manage high-pressure environments while demonstrating advanced problem-solving and organizational skills. Recognized for maintaining operational efficiency and delivering exceptional customer service, ensuring a positive experience for all guests.
Overview
2
2
years of professional experience
Work History
Aquatics Operations Associate
Universal Orlando
02.2025 - Current
- Monitored facility operations and ensured a safe, organized, and efficient environment for guests and staff.
- Maintained accurate daily reports, incident logs, and safety documentation with attention to detail and confidentiality.
- Communicated effectively with management and team members to coordinate schedules, relay safety updates, and ensure compliance with organizational policies.
- Responded promptly to guest inquiries and concerns, demonstrating professionalism, empathy, and strong customer service.
- Balanced multiple responsibilities, including administrative tasks, safety inspections, and team communication, with consistent reliability and discipline.
Shift Leader
Chipotle
01.2024 - 02.2025
- Supervised daily operations, ensuring efficient workflow, food safety compliance, and excellent guest experiences during high-volume shifts.
Led and motivated team members by delegating tasks, managing shift schedules, and providing on-the-job training to maintain productivity and morale.
Resolved customer concerns with professionalism and empathy, upholding company standards of hospitality and service excellence.
Monitored cash handling, inventory levels, and waste control to support operational efficiency and reduce costs.
Collaborated with management to achieve sales goals, maintain cleanliness standards, and ensure compliance with company policies.
Adapted to fast-paced environments with strong time management, problem-solving, and communication skills.
Education
High School Diploma -
Maynard Evan’s High School
Orlando, FLPursuing Degree - Business Supply Chain Management
Valencia College
Orlando, FLSkills
- Advanced skill maintaining composure in a
- high production and changing environment
- Advanced active listening skills
- Advanced organizational, planning and time
- management skills
- Advanced knowledge of accounting, credit,
- and lending principles
- Advanced research, analytical, and problem-
- solving skills
- Advanced skill performing mathematical
- calculations and working accurately with
- numbers and cash
- Research expertise with financial accounts
- Advanced skill in financial risk analysis
- Detail-oriented Able to quickly grasp new
- concepts
- Excellent written and verbal communications
Timeline
Aquatics Operations Associate
Universal Orlando
02.2025 - Current
Shift Leader
Chipotle
01.2024 - 02.2025
High School Diploma -
Maynard Evan’s High School
Pursuing Degree - Business Supply Chain Management
Valencia College