Emmanuel Malave
Daytona Beach,FL
Summary
Adaptable and customer-focused professional with experience spanning leadership, financial account support, operations management, hospitality, retail sales, and customer relations. Strong background in problem-solving, dispute resolution, team coordination, and fast-paced operational environments. Recognized for communication skills, reliability, leadership ability, and quickly learning new systems and procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dunkin'
Daytona Beach, FL
04.2023 - 04.2026
- Assisted with daily business operations in a fast-paced environment
- Supervised staff workflow and customer service standards
- Managed operational responsibilities during high volume periods
- Supported scheduling, team coordination, and shift management
- Maintained consistent inventory coordination and quality
Robinhood/Goldman Sachs Acc Resolution Specialist
Concentrix
Tampa, FL
10.2021 - 03.2023
- Assisted with financial investment account and dispute related concerns
- Documented customer interaction while maintaining attention to detail and accuracy
- Followed procedure within regulated financial support environments requiring discretion
- Utilized strong problem solving skills to resolve account escalated issues
Store Manager
Chipotle
Tampa, FL
07.2018 - 10.2021
- Oversaw daily team operations and maintained workflow efficiency i
- Supported employee supervision, organization, and customer service
- Interviewed, Hired, Onboarded, and Trained new employees
Night Manager
Relish
Gainesville, FL
01.2015 - 01.2017
- Managed evening operations and coordinated staff responsibilities
- Maintained customer satisfaction during peak business hours
- Assisted with operational problem-solving in fast-paced environments
Skills
- Customer Service & Client Relations
- Team Leadership & Staff Supervision
- Operations Management
- Conflict Resolution
- Sales & Upselling
- Cash Handling & POS Systems
- Communication Skills
- Adaptability & Problem Solving
- Training & Team Support
- Time Management
- Workflow Efficiency
Certification
- Capitol Community College — Attended (2013)
- ServSafe Certified — Valid through 2028
Timeline
Assistant General Manager
Dunkin'
04.2023 - 04.2026
Robinhood/Goldman Sachs Acc Resolution Specialist
Concentrix
10.2021 - 03.2023
Store Manager
Chipotle
07.2018 - 10.2021
Night Manager
Relish
01.2015 - 01.2017
Additional Experience
- Server — Tatu (2017)
- Staffer — Social (2017)
- Sales Floor Associate — Express (2014)
- Sales Floor Associate — Abercrombie (2011)
Additional Information
- Experienced in customer-facing leadership and operations roles
- Comfortable working in fast-paced environments
- Strong interpersonal and communication abilities
- Quick learner with adaptable skill set
- Experienced handling sensitive customer concerns and conflict resolution