Emmanuel Maldonado
7910 Rock Port Ave Bakersfield,CA
Summary
Dynamic Service Advisor with a proven track record at BMW Of Bakersfield, excelling in customer service and sales techniques. Cultivated trust-based relationships, consistently surpassing sales targets while enhancing customer satisfaction. Skilled in inventory management and problem-solving, I thrive in fast-paced environments, ensuring high-quality service delivery and effective communication.
Overview
23
23
years of professional experience
Work History
Service Advisor
BMW Of Bakersfield
10.2024 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
BMW Bodyshop Manager
BMW Of Bakersfield
05.2020 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Auto Body Technician
BMW Of Bakersfield
02.2002 - 05.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Applied finishing techniques to enhance quality and appearance of repairs.
Skills
- Customer service
- Vehicle maintenance
- Sales techniques
- Inventory management
- Customer relationship management
- Problem solving
- Service estimates
- Excellent communication
- Team player mentality
- Goal-oriented mindset
- Documentation and reporting
- Quality inspection
Timeline
Service Advisor
BMW Of Bakersfield
10.2024 - 03.2025
BMW Bodyshop Manager
BMW Of Bakersfield
05.2020 - 11.2024
Auto Body Technician
BMW Of Bakersfield
02.2002 - 05.2020
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