Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Emmanuel Masanje

Douglasville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
Atlanta Ga
03.2022 - Current

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Work tasks include bending, stooping, twisting, standing, and walking
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Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin
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At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few)
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Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits
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Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft
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Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements
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Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion
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Service aircraft lavatories in accordance with current safety procedures
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Repeatedly bend and lift to clean and/or search all required areas
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Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards
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Practice safety-conscious behaviors in all operational processes and procedures

Ramp Agent

ASIG
Atlanta Ga
08.2015 - 08.2016
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using Type equipment.

Mold Technician

Honda
Austell, GA
04.2015 - 04.2016
  • Upheld high quality standards by designing inspection protocols for finished products.
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Measured, mixed and poured Type raw materials to create Number new molds.

Quality Inspector Team Leader

Egi
Austell, GA
04.2013 - 04.2016
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Supported quality control assessments on manufacturing floor.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.
  • Adapted procedures to mitigate issues and improve deficiencies.

Education

Certificate - Aviation Technicians

Aviation Institute of Maintenance - Atlanta
Duluth, GA
05.2013

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Lotus Notes
  • Customer Relations

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Delta Air Lines, Inc
03.2022 - Current

Ramp Agent

ASIG
08.2015 - 08.2016

Mold Technician

Honda
04.2015 - 04.2016

Quality Inspector Team Leader

Egi
04.2013 - 04.2016

Certificate - Aviation Technicians

Aviation Institute of Maintenance - Atlanta
Emmanuel Masanje