Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Emmanuel Masanje

Douglasville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
03.2022 - Current


Work tasks include bending, stooping, twisting, standing, and walking

Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin

At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few)

Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits

Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft

Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements

Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion

Service aircraft lavatories in accordance with current safety procedures

Repeatedly bend and lift to clean and/or search all required areas

Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards

Practice safety-conscious behaviors in all operational processes and procedures

Ramp Agent

ASIG
08.2015 - 08.2016
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using Type equipment.

Mold Technician

Honda
04.2015 - 04.2016
  • Upheld high quality standards by designing inspection protocols for finished products.
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Measured, mixed and poured Type raw materials to create Number new molds.

Quality Inspector Team Leader

Egi
04.2013 - 04.2016
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Supported quality control assessments on manufacturing floor.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.
  • Adapted procedures to mitigate issues and improve deficiencies.

Education

Certificate - Aviation Technicians

Aviation Institute of Maintenance - Atlanta
Duluth, GA
05.2013

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Lotus Notes
  • Customer Relations

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Delta Air Lines, Inc
03.2022 - Current

Ramp Agent

ASIG
08.2015 - 08.2016

Mold Technician

Honda
04.2015 - 04.2016

Quality Inspector Team Leader

Egi
04.2013 - 04.2016

Certificate - Aviation Technicians

Aviation Institute of Maintenance - Atlanta
Emmanuel Masanje