Emmanuel Mejias
Lehigh Acres,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alta
2023.07 - 2024.08
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information, promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Team Member
Dollar General
2021.08 - 2023.06
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Team Member
McDonald's
2019.12 - 2021.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance; specialized in drive-through window.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL 2001.05 -
Skills
Customer Service
Customer Interaction
Call Management
Active Listening
Product Knowledge
Problem-solving abilities
Strong teamwork
Payment Collection & Processing
Timeline
Customer Service Representative
Alta
2023.07 - 2024.08
Store Team Member
Dollar General
2021.08 - 2023.06
Team Member
McDonald's
2019.12 - 2021.06
High School Diploma -
Riverdale High School
2001.05 -
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