Emmanuel Monot
New York,NY
Overview
15
15
years of professional experience
Work History
Senior Sales Associate
Chanel
New York, NY
06.2022 - 07.2023
- Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand
- Optimize the client experience through providing clients with prompt, professional, warm and courteous service
- Build genuine relationships with clients through thoughtful and consistent outreach
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
Assistant Manager
AQUAZZURA
New York, NY
11.2020 - 06.2022
- Ensuring development of KPI Meet and excel the sales goals
- Maintain a clientele driven atmosphere by providing an elevated customer experience
- Training Sales Advisors on new collections and on selling ceremony
- Ensuring all associates provide the highest level of customer service
- Best seller in a company worldwide since December 2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
CHRISTIAN LOUBOUTIN Columbus Circle
New York, NY
09.2019 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Longchamp USA
New York, NY
02.2017 - 08.2019
- Recruit, hire and train top talent
- Meet and exceed sales goals
- Maintain a clientele driven atmosphere by providing an elevated customer experience
- Coach, develop and motivate team by leading the way on the sales floor
- Co manage online store ( stock , invoice , orders)
- Acquire new clients while maintaining existing clientele, coaching team to develop and maintain client book
- Demonstrate in-depth knowledge on products, trends and styles
- Create brand awareness and generate additional sales by hosting in-store events and partnering with local businesses
- Identify areas of opportunity to drive traffic into the store
- Merchandise shop, ensuring window displays and sales floor is constantly full and abundant
- Promoted from Sales Leader to Store Manager due to success within a short amount of time
- Maintained Best Seller in North America for 8 months
Sales Associate Studio
MAISON MARTIN MARGIELA
France
03.2008 - 05.2013
- Worked collaboratively as a team to provide an exceptional client experience
- Consistently met and exceeded personal and store sales goals by client development and follow-up
- Developed and nurtured key relationships with top VIP clients
- Assisted clients by making suggestions of merchandise while maintaining and merchandising the sales floor
- Mastered selling techniques
- Maintained level of visual excellence daily
- Assisted in floor moves and maintained front of house/back of house standards
Education
MBA - Business School
Columbia University Business
New York12.2016
Bachelor of Arts -
New York University
New York, NY05.2014
Associate of Arts - Fashion Modeling
ESMOD ( Fashion School of Design. )
Paris - France 06.2007
Skills
- Leadership
- Dedication
- Organization
- Product knowledge
Languages
French
Native or Bilingual
English
Native or Bilingual
Software
Cegid ( retail ): front and back office
Pack office
Timeline
Senior Sales Associate
Chanel
06.2022 - 07.2023
Assistant Manager
AQUAZZURA
11.2020 - 06.2022
Assistant Manager
CHRISTIAN LOUBOUTIN Columbus Circle
09.2019 - 10.2020
Store Manager
Longchamp USA
02.2017 - 08.2019
Sales Associate Studio
MAISON MARTIN MARGIELA
03.2008 - 05.2013
MBA - Business School
Columbia University Business
Bachelor of Arts -
New York University
Associate of Arts - Fashion Modeling
ESMOD ( Fashion School of Design. )