Diligent [Desired Position] with a comprehensive background in system operations and troubleshooting. Successfully maintaining system integrity and ensuring seamless operations. Demonstrating expertise in monitoring system performance and executing timely interventions. Aiming to leverage these skills to contribute effectively to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
REGIONAL SYSTEM OPERATOR
WALMART INC.
12.2021 - Current
Managed and maintained network infrastructure for 400+ clients, ensuring optimal performance and security.
Managed user accounts and permissions, ensuring adherence to security policies and maintaining the integrity of sensitive data.
Familiarity with multiple security tools such as Endpoint Detection Response (EDR), SIEM, and vulnerability scanner.
Monitoring and Auditing: Monitored user activities, identified anomalies behavior and ensured compliance with security policies.
Maintained cross-functional collaboration to ensure availability, reliability, and scalability of corporate backup tools to meet business demands.
Act as a point of escalation for user support, research, and resiliency of applications issues.
Proactively manages and updates departments processes, promotes best practices through documentation, standards development, and reporting.
Oversee network security measures and identified potential risks to ensure sufficient mechanisms are in place to protect systems and data.
NETWORK ANALYST
DSV GLOBAL TRANSPORT & LOGISTICS
11.2019 - 11.2021
Monitored multiple security technologies such as IDS, IPS and firewalls using the ArcSight Security Information and Event management tool to detect IT security incidents and take appropriate action.
Detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
Performed regular risk assessments and security audits, developing remediation plans for identified vulnerabilities.
Executed vulnerability scans and penetration tests, identifying exploitable weaknesses and initiating corrective actions, reducing system vulnerability by 25%.
Cloud strategy-supported cloud adoption and migration strategies.
Assisted in incident response efforts, including forensic analysis, documentation, and reporting of security incidents.
NETWORK SUPPORT SPECIALIST
MACY’S LOGISTICS OPERATIONS
10.2017 - 10.2019
Managed and supported LAN and WAN network devices within a facility.
Designed, implemented, and maintained network infrastructure, including hardware and software.
Provided technical support to users with network access and connectivity problems.
Monitored network traffic (PRTG) for security threats and vulnerabilities.
Compliance: Ensured compliance with relevant security, safety, and environmental factors.
Detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
Assisted in the deployment of new network infrastructure, resulting in improved network performance and reliability.
Collaborated with cross-functional teams to deploy new software tools and applications, improving employees’ efficiency and productivity.
Detailed-oriented with routed IP networks, access lists, source-based routing, QOS, SNMP management, and router protocols (BGP, EIGRP, OSPF).
Experienced with VPN technologies to include DMVPN, IPsec, and SSL