EMMANUEL NDITANGWA
Lanham,MD
Summary
Adept at enhancing client safety and well-being at Mary T Group of Companies, I significantly leveraged team collaboration and direct patient care skills to improve patient environments. My proactive approach in security and customer service roles further honed my time management abilities, ensuring high standards of safety and customer satisfaction.
We are offering a strong foundation in compassionate care and readiness to learn and grow in this field. Brings an understanding of the importance of individualized support and the ability to quickly acquire new skills essential for the role. Ready to use and develop communication and problem-solving abilities in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Direct Support Professional
Mary T Group of Companies
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Security Guard Officer
Leader Security Services
06.2023 - 05.2024
- Improved overall security presence by consistently enforcing company policies and procedures.
- Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
- Monitored employee activities, confirming compliance with security regulations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Representative
Safeway
08.2023 - 03.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
GOVERMENT TECHNICAL HIGH SCHOOL
NW, CAMEROON08-2012
Skills
- Team collaboration
- First aid and safety
- Direct patient care
- Client documentation
- Time management
- Safety monitoring
Languages
English
French
Arabic
Timeline
Direct Support Professional
Mary T Group of Companies
09.2024 - Current
Customer Service Representative
Safeway
08.2023 - 03.2024
Security Guard Officer
Leader Security Services
06.2023 - 05.2024
High School Diploma -
GOVERMENT TECHNICAL HIGH SCHOOL
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