EMMANUEL OBIOBANYA
Birmingham,Alabama
Summary
Proven Service Manager at Deepvault Integrated Services, adept in client relationship management and problem-solving. Leveraged teamwork and adaptability to enhance service quality, achieving significant customer loyalty. Skilled in inventory management, consistently delivering beyond expectations without exceeding deadlines. Demonstrates unparalleled dependability and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Walmart
Birmingham, AL
07.2023 - Current
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Kept accurate logs of all deliveries and trips.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Service Manager
Deepvault Intergrated Services
Birmingham, Alabama
06.2021 - 05.2023
- Monitored repair progress and contacted customers regarding delays or cost increases
- Maintained records of all service transactions and customer feedback for future reference
- Scheduled service appointments and obtained required customer data
- Conducted periodic spot checks of completed jobs for thoroughness and quality
- Resolved customer complaints in professional and timely manner
- Installation and setting up of new of computer systems
Customer Service Representative
Hasani Limited
Birmingham, Alabama
02.2019 - 06.2021
- Collaborated across departments to resolve customer-related issues
- Met personal, team and company goals in customer service environment
- Handled customer inquiries, payments and service requests
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Addressed and resolved customer concerns and complaints
Education
Bachelor of Technology (BTECH) - METEOROLOGY
Federal University of Technology
Akure, Ondo State, Nigeria01.2010
Skills
- Documentation and reporting
- Heavy hauling
- Punctual and reliable
- Inventory management
- Dependable and reliable
- Problem-solving
- Client relationship management
- Time management
- Teamwork and collaboration
- Adaptability and flexibility
Languages
- English, Fluent
- IBO, Fluent
- Yoruba, Fluent
Middleinitial
E O
Timeline
Delivery Driver
Walmart
07.2023 - Current
Service Manager
Deepvault Intergrated Services
06.2021 - 05.2023
Customer Service Representative
Hasani Limited
02.2019 - 06.2021
Bachelor of Technology (BTECH) - METEOROLOGY
Federal University of Technology
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