Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Oghenegweke

122 Dickerson Street ,Newark NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Passenger Service Assistant Lead

Prospect Air Service
03.2023 - Current
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Ensuring that all agent are properly trained and understand their assigned duties
  • Daily briefing to ensure the passing down of information from the top management down to the agents.
  • Coach and briefing agent on proper customer care service, wheelchair inspection, Guardia stance, Aisle Chair transfer, and safety safety procedures.
  • Report all incidents and activities on the shift.

Security Supervisor

Allied Universal Security Services
01.2019 - 09.2021
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.

Security Guard

Allied Universal Security Services
05.2018 - 04.2020
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.


  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Operations Manager

Grasshopper Trading And Contraction
03.2013 - 11.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures..
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Arts - Accounting

Enugu State University of Science And Technology
Enugu
02.2010

Skills

  • Team Meetings
  • Computer Tracking
  • Passenger Service
  • VIP Support
  • Equipment Safety
  • Pre-Boarding Checking
  • Training Junior Team Members
  • Service Quality

Timeline

Passenger Service Assistant Lead

Prospect Air Service
03.2023 - Current

Security Supervisor

Allied Universal Security Services
01.2019 - 09.2021

Security Guard

Allied Universal Security Services
05.2018 - 04.2020

Operations Manager

Grasshopper Trading And Contraction
03.2013 - 11.2017

Bachelor of Arts - Accounting

Enugu State University of Science And Technology

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Emmanuel Oghenegweke