Jaleen Taylor
Chicago,IL
Summary
Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Reliable employee seeking Sales Associate position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Officer position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Passenger Service Assistant
Prospect Air Service
Des Plaines, IL
01.2022 - 06.2022
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Provided boarding assistance to elderly, sick or injured people.
Security Officer
Allied Universal Security Services
Chicago, IL
01.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Sales Associate
Zara
Chicago, IL
03.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
McDonald's
Chicago, IL
05.2017 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over 100 patients per day.
Education
High School Diploma -
Perspectives Charter Schools
8522 S Lafayette Ave06.2020
Skills
- Ramp Service
- Passenger Security
- Customer Satisfaction
- Fare and Fee Calculations
- Business Growth
- Customer Service Management
- Team Meetings
- Professional Relationships
- Workflow Processes
- Safety Requirements
- Passenger Assistance
- Emergency Procedures
- Creative Solutions
- Work Assignments
- Service Quality
Timeline
Passenger Service Assistant
Prospect Air Service
01.2022 - 06.2022
Sales Associate
Zara
03.2021 - 12.2021
Security Officer
Allied Universal Security Services
01.2021 - 01.2022
Cashier
McDonald's
05.2017 - 05.2021
High School Diploma -
Perspectives Charter Schools
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