Emmanuel Ossai

• Built out various custom objects, custom fields,tabs, lightning page components,custom links and buttons and custom page layouts
• Broad knowledge and understanding of the security features in the salesforce CRM e.g creating profiles, granting permission sets, manipulating record,field and object level security based on the demands of end users
• implemented salesforce's automation tools based on the needs of the organization as well as the end users.
• Wrote scripts and processes for data integration and bug fixes.
• Worked and customized records in various standard objects such as accounts, leads,opportunities, dashboards,reports,campaigns
• Extensive understanding of certain data import tools such as data loader, workbench.
• Excellent project management skills
• Excellent skills in obtaining business requirements from stakeholders and company executives and providing a technical solution.
• Maintained data integrity and accuracy by building out custom validation rules,custom formulas, reports and dashboards
• Worked with business analysts and end users to determine screen layouts for web applications
• Implemented web-to-case and email-to-case functionalities to provide better customer support to customers
• Customized dashboards to track usage for productivity and performance of business centers and sales teams
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members
• Developed workflows for automated lead routing, lead escalation and email alerts
• Created user groups and configured workflows and assignment rules to enable proper routing of leads and opportunities to marketing members.
• Utilized tools such as data loader and workbench to import data from excel sheets into leads, accounts and contacts.
• maintain multiple user-profiles, security,sharing rules and other salesforce out of the box access features.

KEY ACHIEVEMENTS

• Built-out Custom reports and dashboards that met the company specific requirements.

• Setup lead assignment rules to initiate lead assignment processes
• Built out custom objects and fields as well as page layouts required and needed by the business
• Built several automations for specific business needs using automation tools such as workflow rules,process builders and flows
• Utilized components in lightning app builder to build out customized lightning pages
• Extensive experience and knowledge of building out reports and dashboards and giving access to view reports based on folder types
• Broad understanding of the salesforce lightning navigation
• Provided concise understanding and training to users within the ecospace
• Coordinated with required team leads on managing varying user stories
• Provided post-implementation support to assist end-users and sales team in creating reports, dashboards and certain administration tasks.
• map,migrate and integrate data into salesforce using data import wizard, workbench and data loader.
• Design and develop page layouts, record types, custom objects and custom lightning pages