Emmanuel Poly
Reading,PA
Summary
I'm someone who genuinely cares about helping people, with real-world experience as a Direct Support Professional and an associate degree in IT, bringing together real people skills and sharp problem-solving. I've personally handled USCIS paperwork and translated during USCIS interviews for family, that experience is what got me interested in paralegal work in the first place. I'm organized, detail-focused, and looking to grow into this field so I can keep helping people the way I've helped my own family.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
IT Support Specialist
Solve IT Solutions
Wyoming, PA
10.2023 - 02.2025
- Helped install and troubleshoot desktop software for employees
- Fixed printer, scanner, and network issues or passed them along when they needed a bigger fix
- Solved day-to-day tech problems so people could keep working without interruption
- Called customers to schedule appointments and coordinate service times
- Walked customers through fixes over the phone, step by step, until the issue was resolved
- Logged and tracked support tickets to help the team spot patterns and improve response time
- Kept an eye on IT systems to make sure everything stayed compliant with company policy
- Supported staff with both in-person and remote IT help for hardware and software issues
Residential Support Specialist
APIS Services Inc
Reading, PA
09.2022 - 01.2024
- Monitored client behavior, documented daily activities, and reported any changes in condition or behavior to supervisors.
- Assisted with medication administration and monitored its effects on clients.
- Kept meticulous records for residents, carefully documenting medication, behavioral issues, and feeding patterns.
Direct Support Professional
Threshold Rehabilitation Services
Reading, PA
11.2017 - 11.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained a clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2017
Associate Degree - Imformation Technology
Berks Technical Institute
Reading, PA11-2023
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA08-2026
Skills
- Time Management
- Communication
- Creating Database
- Security Application
- Problem Solving
- Customer Service
- Proficient in Microsoft Office 365
- Assembly and maintenance of Computers
- Software and Hardware Troubleshooting
- Operating Ticketing Systems
- CPR Certification
- Attention to detail
- Observation Documentation
- Electronic Recordkeeping
- Discretion & confidentiality
Languages
English
Haitian Creole
French
Certification
- Certificate of achievement for outstanding academic excellence, Berks Technical Institute, Late Summer, Fall Term, Winter Term, Spring Term 2022
- Google AI Professional
- H&R Block Tax Preparation
- Data and Electronic Health Records
Timeline
IT Support Specialist
Solve IT Solutions
10.2023 - 02.2025
Residential Support Specialist
APIS Services Inc
09.2022 - 01.2024
Direct Support Professional
Threshold Rehabilitation Services
11.2017 - 11.2021
Associate Degree - Imformation Technology
Berks Technical Institute
High School Diploma -
Reading Senior High School
Bachelor of Science - Information Technology
Liberty University