EMMANUEL POLY
Reading,PA
Summary
I'm a compassionate problem-solver with experience as a Direct Support Professional and a degree in IT. I combine empathy with technical skills to manage ticketing systems, diagnose issues, and troubleshoot software and hardware. My curiosity and love for learning drive me to keep growing and contributing to the ever-evolving field of technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Solve IT Solutions
10.2023 - 02.2025
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners, and networking hardware.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties and documented tickets to improve resolution.
- Monitored IT use to maintain compliance with established processes, policies, and guidelines.
- Delivered local and remote Tier I IT support for hardware and software to company personnel.
Residential Support Specialist
APIS Services Inc
09.2022 - 01.2024
- Monitored client behavior, documented daily activities, and reported any changes to supervisors.
- Assisted with medication administration and monitored its effects on clients.
- Kept meticulous records for residents, documenting medication, behavioral issues, and feeding patterns.
Direct Support Professional
Threshold Rehabilitation Services
11.2017 - 11.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained a clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
Education
Associate Degree - Information Technology
Berks Technical Institute
Reading, PA11.2023
High School Diploma - undefined
Reading Senior High School
Reading, PA06.2017
Skills
- Time Management
- Creating Database
- Security Application
- Problem Solving
- Customer Service
- Proficient in Microsoft Office 365
- Assembly and maintenance of Computers
- Software and Hardware Troubleshooting
- Configuring Roles and Features on Windows Server
- Operating Ticketing Systems
- Basic Life Support
- CPR Certification
- Emotional and Social Support
- Observation Documentation
- Electronic Recordkeeping
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
Certification
Certificate of achievement for outstanding academic excellence, Berks Technical Institute, Late Summer, Fall Term, Winter Term, Spring Term 2022.
LANGUAGES
English
French
Haitian Creole
Timeline
IT Support Specialist
Solve IT Solutions
10.2023 - 02.2025
Residential Support Specialist
APIS Services Inc
09.2022 - 01.2024
Direct Support Professional
Threshold Rehabilitation Services
11.2017 - 11.2021
High School Diploma - undefined
Reading Senior High School
Associate Degree - Information Technology
Berks Technical Institute