Emmanuel Quintana
Brooklyn,NY
Summary
Take-charge professional delivering executive support and team leadership to business. Highly Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Brooklyn, NY
08.2023 - Current
- Conducting daily observations of Mobile Experts, customers' interactions, and providing actionable feedback to support development, coaching, and product knowledge.
- Setting the standard by staying informed on the latest product offerings and services, to serve as a knowledgeable resource for my team.
- Also, promoting a strong team mindset by helping Mobile Experts understand what our company targets are, and how to execute them. In turn, helping drive financial performance by keeping up with key metrics.
Mobile Expert
T-Mobile
Brooklyn, NY
10.2020 - 08.2023
- Served and sold to customers, delivering exceptional customer experiences and fostering loyalty.
- Leveraged digital tools for customer interactions and onboarding processes.
- Completed training on T-Mobile in-store experience, systems knowledge, and reference resources.
Education
Bachelor of Science - Accounting
Brooklyn College
Brooklyn, NY05-2025
Bachelor of Science - Accounting
Baruch College
New York, NYSkills
- Financial analysis
- Microsoft Excel
- Accounting principles
- Data entry
- Budgeting strategies
- Customer service
- Employee training
- Team building
- Problem solving
- Delegation and supervision
- Store operations
- Operations management
- Sales coaching
Languages
Spanish
Native/ Bilingual
Timeline
Retail Associate Manager
T-Mobile
08.2023 - Current
Mobile Expert
T-Mobile
10.2020 - 08.2023
Bachelor of Science - Accounting
Brooklyn College
Bachelor of Science - Accounting
Baruch College
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