Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Emmanuel Rivera

Far Rockaway

Overview

9
9
years of professional experience

Work History

Banker

TD Bank
07.2022 - Current
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Managed risk exposure by conducting thorough credit assessments for loan applicants.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Sales

GNC
08.2021 - Current
  • Provide extensive knowledge to customers pertaining to supplements that matched their goals
  • Drove store sales goals weekly by building additional items to customer baskets
  • Train other employees on opening, using, and closing register systems
  • Close and open the store independently.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Reached or exceeded predetermined sales goals.
  • Promoted company programs for warranty sales and seasonal promotions to boost sales.

Personal Trainer

New York Sports Club
08.2019 - 03.2020
  • Sold fitness programs to new members of the gym over the phone as well as in person
  • Created structured fitness programs to match the client’s fitness related goals
  • Conducted fitness assessments for potential clients
  • Encouraged clients to return within two-three days.

Corporate Trainer

Credico
06.2015 - 06.2016
  • Conducted marketing initiatives such as Nature Conservancy, Hello Fresh, and Direct Energy
  • Spoke publicly on behalf of the company for 30 info-sessions
  • Assisted the company in acquiring new talent.

Education

Year Up
New York, NY
01.2023

Skills

  • Microsoft Office Suite (Excel, PowerPoint, Word, OneNote, Outlook)
  • Customer Service
  • Risk Management Policies
  • Loan Payment Processing

Volunteer Experience

Faith Center, Far Rockaway, New York, Youth Pastor, 2014, 2015, Structured sermons in accordance with theological studies to be presented to a crowd of 30 plus people. Gave sermons to crowds of over 30 plus attendees including children, parents and other preachers

Timeline

Banker

TD Bank
07.2022 - Current

Sales

GNC
08.2021 - Current

Personal Trainer

New York Sports Club
08.2019 - 03.2020

Corporate Trainer

Credico
06.2015 - 06.2016

Year Up

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Emmanuel Rivera