Joely Chitwood
POTEAU,OK
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Perfected very successful remote work operation, utilizing Teams and Planner, creating a more productive and organized work schedule to efficiently perform all job duties. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes to support team objectives and ensure meticulous attention to detail. Encouraging and analytical problem-solver, skilled in team building, leadership, and fostering exceptional customer relations. Committed to leveraging independent decision-making abilities and sound judgment to drive office success and enthusiastically enhance employee engagement through training, monitoring, and morale-building initiatives with positivity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant II, Supervisor
DHS Poteau Child Support
01.2009 - Current
- Human Resource/Benefit duties (office of 8 employees)
- Responsible for all new hire paperwork
- E-list- work and prepare E-lists for positions posted
- Offer letters for interviews
- Sit on interview panel/assist in selection of employees
- Applicant files- prepare applicant files for interview/create job announcement file to group applicants/new hire files
- Notary Public-State of Oklahoma (Commission expires 08/05/2018)
- Employee orientation- policy training/SOP training/Computer passwords & signing in/Benefits/Payroll/tour
- Payroll(Tempus)-Time/Leave for Poteau office/Shared leave/Jury leave
- Benefit Liaison- option enrollment training/forms updates/change forms/OPERS/Pathfinder
- Trainings for staff- prepare Power Point presentations/hand outs
- Grievance Coordinator
- Worker Compensation Representative- submit and post DOL 300A forms each year
- Inventory management
- Budgeting/Supplies/Ordering
- FMLA/FLSA compliance training/monitoring
- Safety/Wellness training
- Continuous HR trainings
- Copier/Printer/Postage machine/Phone technician
- Other duties as required
- Supervisor/Management duties
- Intake large child support payments being responsible to submit to state office finance and track/document properly
- Assist customers with making payments for child support
- Disciplinary action/terminations
- Supervise the Administrative I position and temporary employees
- Employee motivation/morale
- Supervisory training
- PMP Performance Management Process
- Scribe
- Process Improvement Teams
- Develop and review business processes
- Auditing employee’s performance
- Review and handle customer complaints/issues
- Employee retention
- Maintain strict confidentiality
- Community outreach-speaking with attorneys, courthouse staff and college classes about child support services
- Other duties as required
- Legal duties
- Preparing/Reviewing legal documents for filing
- Filing of documents at courthouse
- Obtaining signatures from judges for urgent matters including Release from Custody, BW Recalls
- Preparing orders for the judge to sign
- Delivering legal documents to local attorneys’ offices
- Delivering Orders to the Detention Center
- Payments- taking, documenting, logging, and mailing in all payments from court.
- Disclaimer research- prepare document for attorney signature, scan, mail and file. Build new cases if no disclaimer
- E-file OAH documents for filing
- Upload OAH documents to Judge for signature
- Assisting Administrative Judge during Administrative docket as needed
- Filing/Certifying Administrative Court documents
- Enter all docket results in the state computer system- approximately 40 cases per week
- Update numerous databases and Office of Administrative Hearings Website with court dates- approximately 40 cases per week
- Coordinating with numerous Attorneys/Judges daily
- Correspondence daily with Courthouse personnel/Prisons/Other State Agencies
- Case Initiation- receiving and reviewing all new child support cases in the Poteau Office
- ODCR research and print documents to build new case
- Locate- Previously,1 of only 25 employees in the Eastern Region with government access to CLEAR locate program.
- Perform locate daily to assist with being able to serve customer with court dates.
- Other duties as required
- Customer service duties
- Answering multiple phones daily assisting attorneys, customers, and other state agencies
- Assist walk-in customers with questions, case status, completing forms, filing Pro Se motions
- Prepare daily mailings to be delivered to post office
- Pick up mail from post office/open, sort and distribute
- Teleworking
- Successfully transitioned to teleworking
- Answer all office phone calls via Teams on computer at home (transfer calls as needed)
- FAX/Mail documents via computer from home
- Utilize Microsoft Planner to keep completely organized and on task while teleworking
- Lock print documents to office from home prior to being in the office to work documents
- Schedule space in the local office twice a week to complete office work
- Roles: Human Resource/Benefit Coordinator, Grievance Facilitator, Payroll Coordinator
- (Since Covid some duties have changed or have been reassigned to STO)
Human Resource Manager, LPN/Payroll Director
Oaks Healthcare Center, Poteau Oklahoma
01.2000 - 01.2005
- Responsible for hiring all staff including CNA’s, LPN’s, Housekeeping, Laundry
- Completing/Managing schedules for all staff including CNA’s, LPN’s, Housekeeping, Laundry
- ADP Payroll for facility and for a period of 2 years also completed payroll for 2 facilities
- Safety Coordinator: conducting all in-service trainings for all staff
- In-service development and training
- Developed training video for new hires
- Staffing reports
- Wage studies/reports
- Workers Compensation Representative: completed all workers compensation claims/worked with Physicians, Therapist and Workers Compensation Company.
- Care Plan LPN/completed plan of care on all residents and kept them up daily with new wound treatments, diagnosis, therapy orders, and dietary changes.
- Injections
- Wound care
- Supervising 75-85 CNA’s
- Disciplinary actions/write ups/performance evaluations
- Unemployment claims
- Administrative team- conducting internal Nursing home inspections/audits to be ready for State Inspections
- Management meetings
- Blessed to open my own DHS in-home daycare to stay home with my babies until they all started school in August 2008.
Education
Graduated with Diploma -
Heavener High School
01.1993
Graduated with certificate - undefined
Leadership LeFlore County 2017
01.2017
Certificate of Child Development - undefined
Carl Albert State College
01.2009
Graduated Licensed Practical Nursing Diploma - undefined
KTC Licensed Practical Nursing Program
01.1995
Skills
- Windows Operating System- numerous versions
- Excel- used daily; developed spreadsheets/daily work/task schedules/employee/monitoring system
- Access- maintained and updated Microsoft Access database: used daily
- OneNote-utilized to keep notes/training updates/job processes
- Outlook- used daily; email/tasks/calendar/scheduling rooms
- HRIS employee monitoring system
- Tempus/AS400 payroll system
- Tempus/AS400 supply ordering system
- Microsoft PowerPoint- used to present training to employees
- Microsoft Publishing- created awards for employee recognition, created calendars, labels etc
- CLEAR(Consolidated Lead Evaluation and Reporting)-Previously,1 of 25 employees in Eastern Region with confidential access contract
- Microsoft Planner- daily use for everything and all tasks
- OnBase- use daily uploading documents
- Teams- use daily for office communication/meetings/court video hearings- I set them all up
- Type 85wpm
- Microsoft Word
- Microsoft Excel
- Time management
- Administrative support
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Critical thinking
- Strong problem solver
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Prioritization
- Multi-line phone proficiency
- Resourceful
- Event coordination
- Tech-Savvy
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Mail management
- Training and coaching
- Supervising staff
- Payroll and budgeting
- Mail distribution
- Office equipment maintenance
- Correspondence writing
- Reception oversight
- Research
- Strategic planning
- Team bonding
Accomplishments
- Held first-point-of-contact for all internal and external communications with Judges, attorneys, as well as all internal and external customers.
- Completed payroll for staff of 250 .
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Increased staffing productivity by implementing numerous process improvements and employee morale improvements.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office
- Recognized by customers and Attorneys for expedient and effective service.
- Achieved full Child Support Services certification through the Oklahoma Human Services Certification Program 2025.
- Assisted management with developing and training of all new staff members.
- Awarded "Employee of the Month" and "Best of the Best" for delivering outstanding administrative support/customer service.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for employee training.
- Perfected working remote: Accomplishing all tasks timely and successfully, being more productive, answering phones, faxing, distributing mail, providing excellent customer service all remote from home.
- Scheduling - Communicated with customers through phone, fax, email and in person to schedule appointments and answer inquiries .
Certification
- Certified Child Support Services Specialist, Oklahoma Human Services, 2025
- Licensed Practical Nurse - 1997-2012
Timeline
Administrative Assistant II, Supervisor
DHS Poteau Child Support
01.2009 - Current
Human Resource Manager, LPN/Payroll Director
Oaks Healthcare Center, Poteau Oklahoma
01.2000 - 01.2005
Graduated with certificate - undefined
Leadership LeFlore County 2017
Certificate of Child Development - undefined
Carl Albert State College
Graduated Licensed Practical Nursing Diploma - undefined
KTC Licensed Practical Nursing Program
Graduated with Diploma -
Heavener High School
Awards Fellowships Grants Memberships
- KTC Practical Nursing Perfect Attendance Award, 1997-05-01
- AHEC -Rural Healthcare Awareness member, 1997-05-01
- Oklahoma Child Support Star of the Quarter Poteau, 2009-05-01
- Oklahoma Child Support Employee of the Year Poteau, 2010-05-01
- Oklahoma Child Support Best of the Best, 2010-05-01
- Poteau Child Support State Leadership Representative, 2010-01-01
- Oklahoma Child Support State Ambassador, 2010-01-01
- ERC Employee Recognition Committee member, 2010-01-01
- Honorable Mention Quality Awards Ceremony OKC, 2011-05-01
- OCSS Administrative Support Training, 2012-05-01
- OCSEA State Secretary 2 terms, 2012-01-01
- Carl Albert State College Power I Advisory board member, 2013-01-01
- Administrative Assistant State committee member/trainer/presenter/training coordinator, 2014-01-01
- Administrative Assistant mentor, 2015-01-01
- Oklahoma Child Support Services Star of the Quarter-1st Quarter, 2016-05-01
- Domestic Violence Liaison, 2024-05-01