Emmanuel Rivera
Chicago Heights,IL
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 4 years of experience in Customer Service industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member Team Leader
Dairy Queen
01.2021 - Current
- Was able to do service whilst making orders in a fast paced environment
- Always greeted customers with a smile and served the best I could always
- Orders were made effectively and quickly.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Assisted in the development of marketing campaigns, resulting in increased sales and brand awareness.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Quickly and efficiently resolved complaints and escalated issues.
Education
Associate of Science - Business Administration And Management
Prairie State College
Chicago Heights, IL05.2026
High School Diploma -
Bloom High School
Chicago Heights, IL05.2021
Skills
- Food Preparation (1 year)
- Cleaning Experience (1 year)
- Packaging (3 years)
- Food Service (1 year)
- Kitchen Experience (1 year)
- Meal Preparation (1 year)
- Cooking (10 years)
- Food Handling
- English (10 years)
- Succession Planning
- Sales (3 year)
- Restaurant experience (1 year)
- Performance Management
- Team Management
- Employee Motivation
- Staff Scheduling
- Innovation and Creativity
- Policy Enforcement
- Workload balancing
- Dress Code Enforcement
- Workplace Safety
- Technical knowledge
- Employee Training
- Teamwork and Collaboration
- Team Player
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Self Motivation
- Time management abilities
- Decision-Making
- Team Collaboration
Certification
Food Handler Certification
Workauthorization
Authorized to work in the US for any employer
Assessments
- Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Food safety, Completed, 06/01/21, Knowledge of proper food and equipment handling safety measures
Accomplishments
- Resolved product issue through consumer complaints.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member Team Leader
Dairy Queen
01.2021 - Current
Associate of Science - Business Administration And Management
Prairie State College
High School Diploma -
Bloom High School
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