Emmanuel Roca Tesarik
Wendy’s
Lehi,UT
2
Languages
1
Certification
4
years of professional experience
Bilingual professional with nearly three years of customer service experience in fast-paced environments. Specializes in sales, order processing, cash handling, and inventory management while maintaining high standards of quality and efficiency. Demonstrates strong problem-solving abilities and effective communication skills, fostering collaboration with customers and coworkers. Committed to delivering exceptional service and supporting team objectives.
Work History
Customer Service / Team Member
4 Years 2 Months- Assisted customers by taking orders and processing transactions, ensuring a consistently positive customer experience.
- Provided friendly and professional customer service in a fast-paced restaurant environment.
- Addressed customer concerns and worked to resolve issues efficiently while maintaining professionalism.
- Worked effectively with team members to maintain efficient daily operations.
- Demonstrated the ability to remain calm and focused during busy and high-pressure situations.
- Handled customer accounts and transactions accurately.
- Earned the trust of management through reliability, responsibility, and a strong work ethic.
- Adapted quickly to new responsibilities and demonstrated the ability to learn new tasks and procedures.
- Supported daily operations by proactively identifying and resolving problems, enhancing team efficiency.
- Managed customer interactions in a high-pressure environment, ensuring prompt and satisfactory resolution of issues and inquiries.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas to ensure customer satisfaction.
Education
High School
- Earned a Seal of Biliteracy recognizing bilingual proficiency in English and Spanish.
- Completed Graduated 2024
- Multiple Concurrent Enrollment courses through Utah Valley University (UVU), including coursework in Economics, Science, Graphic Design, Woodworking, and Jewelry.
- GPA: 3.7
Skills
Client relations
Sales & Customer Relations
Customer focus
Cash management
Cash management
Cash handling
Order Processing
Inventory Management
POS system operation
Quick learning
Working Under Pressure
Adaptability
Dependability
Problem Solving
Operational Support
Fast Learner
Cash management
Assertiveness
Client support
Basic Maintenance & Repairs
Management teamwork
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Bilingual Customer Service Representative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ADDITIONAL QUALIFICATIONS
- Advanced proficiency in English and Spanish
- Strong computer and technology skills
- Quick learner with the ability to adapt to new systems and procedures
- Strong critical-thinking and problem-solving abilities
- Comfortable working independently or as part of a team
- Able to manage multiple responsibilities in fast-paced environments
- Strong interest and ability in sales and customer service
- Reliable, responsible, and motivated to grow professionally
Timeline
Customer Service / Team Member
Wendy’s
06.2022 - 08.2026Read More
Mountain View High School
High School
Read More