Traci Burns
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, call center support, and hospitality. Proven ability to efficiently manage multiple tasks while delivering exceptional client support in both in-person and remote environments. Recognized for strong organizational skills, adaptability, and a commitment to achieving high-quality results. Actively pursuing remote opportunities in customer support, data entry, or administrative assistance to leverage expertise and contribute to team success.
Overview
12
12
years of professional experience
Work History
Customer Service / Team Member
Sweetgreen
Miami, FL
06.2022 - 10.2023
- Delivered excellent customer service by assisting guests in a fast-paced food service environment.
- Maintained accuracy in order taking and payment processing.
- Ensured a clean, safe, and organized work environment while working efficiently in a team.
Pharmacy Technician
Walgreens Call Center
Miami Lakes, FL
10.2019 - 05.2020
- Provided phone-based support to patients and healthcare providers regarding prescriptions.
- Processed prescription orders, insurance claims, and data entry with accuracy.
- Delivered excellent customer service by answering questions and resolving issues quickly.
- Adapted to call center systems while maintaining high productivity standards.
Housekeeper
Cheeca Lodge & Spa
Islamorada, FL
04.2019 - 09.2019
- Delivered quality service by managing multiple tasks independently and meeting deadlines.
- Maintained efficiency by managing supplies, organization, and room preparation.
- Supported guest satisfaction with positive, professional communication.
Bakery Clerk
Publix
Miami, FL
12.2014 - 07.2015
- Assisted customers with product selection, demonstrating strong communication skills.
- Managed inventory and ensured accurate product rotation and display.
- Supported food preparation and maintained cleanliness standards.
Impact Team Member
Hollister & Co
Aventura, FL
04.2012 - 07.2012
- Organized stockrooms and maintained store presentation to company standards.
- Supported team operations by prepping, folding, and stocking merchandise.
Chef
Jerry & Joe's Pizza
Miami, FL
08.2011 - 10.2011
- Prepared ingredients, cooked meals, and ensured cleanliness of kitchen stations.
- Provided excellent customer service by taking and fulfilling orders accurately.
Education
High School Diploma -
Booker T. Washington Senior High School
Miami, FL01.2012
Skills
- Remote Communication & Collaboration (Call Center, Zoom, Email, Phone Support)
- Customer Service & Client Relations
- Data Entry & Accuracy in Fast-Paced Environments
- Scheduling & Calendar Management
- Organizational & Time Management Skills
- Problem-Solving & Team Support
- Customer focus
- Complaint handling
Timeline
Customer Service / Team Member
Sweetgreen
06.2022 - 10.2023
Pharmacy Technician
Walgreens Call Center
10.2019 - 05.2020
Housekeeper
Cheeca Lodge & Spa
04.2019 - 09.2019
Bakery Clerk
Publix
12.2014 - 07.2015
Impact Team Member
Hollister & Co
04.2012 - 07.2012
Chef
Jerry & Joe's Pizza
08.2011 - 10.2011
High School Diploma -
Booker T. Washington Senior High School