Miriah Hernandez
Fountain Valley,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Ocean Technology Systems
Santa Ana, CA
05.2022 - Current
- Confirm completed or closed service orders by reviewing notes and following up on pending repairs.
- Maintain accurate records of services provided for each customer.
- Monitor email and phone communication to provide prompt responses and solutions.
- Address and resolve customer complaints and issues in a timely manner.
- Manage customer communications and provide timely updates on service status.
Carnival Ticket Seller
OC Fair & Event Center
Costa Mesa, CA
06.2023 - 08.2023
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash or credit cards.
- Ensured that all sales transactions were completed accurately and efficiently.
- Remained aware of surroundings and secured cash to minimize loss potential.
Customer Service Agent
Jerome's Furniture
Fountain Valley, CA
12.2018 - 04.2022
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
- Addressed all customer concerns and inquiries by phone, email, and in person promptly and professionally.
- Demonstrated interest in customer by carefully listening to their concerns and resolving their issues.
- Assessed customer account information to determine current issues and potential solutions.
- Leaned on daily, weekly, and monthly reports.
- Processed customer payments with cash, card, or finance.
- Verified the customer's personal information and order for a successful delivery.
Shift Leader
Rubio's Coastal Grill
Huntington Beach, CA
05.2013 - 12.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift-based inventory receiving and restocking.
- Maintained positive working relationship with fellow staff and management.
- Completed opening and closing duties to facilitate business operations.
- Promptly resolved customer issues to create a positive outcome and create customer loyalty.
Customer Service Cashier
Edwards Metro Pointe Theater
Costa Mesa, CA
08.2009 - 05.2013
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Trained new employees on all aspects of theater operations.
- Ensured a safe and clean environment for coworkers and guests
Education
High School Diploma -
Valley Vista High School
06.2009
Skills
- Adaptive team player
- Inbound and Outbound Calling
- Courteous demeanor
- Problem-solving abilities
- Customer Service
Timeline
Carnival Ticket Seller
OC Fair & Event Center
06.2023 - 08.2023
Service Coordinator
Ocean Technology Systems
05.2022 - Current
Customer Service Agent
Jerome's Furniture
12.2018 - 04.2022
Shift Leader
Rubio's Coastal Grill
05.2013 - 12.2018
Customer Service Cashier
Edwards Metro Pointe Theater
08.2009 - 05.2013
High School Diploma -
Valley Vista High School