EMMANUEL ROJAS
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Sofi Stadium, excelling in team leadership and customer relationship management. Adept at motivating teams and implementing sales strategies that drive growth. Recognized for delivering exceptional service and fostering a collaborative environment, ensuring customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
PBX Hotel Operator
Peninsula Beverly Hills
Beverly Hills, CA
02.2026 - 06.2026
- Managed multi-line phone system, ensuring efficient call routing and customer service excellence.
- Assisted guests with inquiries, providing exceptional support and information about hotel services.
- Coordinated with departments to relay urgent messages, enhancing operational communication flow.
- Maintained accurate records of incoming calls and guest requests, promoting accountability and efficiency.
Retail Sales Associate
Sofi Stadium
Inglewood, CA
08.2022 - 01.2025
- Leading, monitoring, and supervising a group of employees to achieve goals that contribute to the growth of the organization
- Motivating and inspiring their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility
- Setting goals, assigning tasks, providing direction, coaching the team members and resolving conflicts
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Maintained accurate records of customer orders, invoices, and payment information.
Management Intern
Enterprise Rent-A-Car
El Segundo, CA
09.2024 - 12.2024
- Acquired operational knowledge by attending workshops and meetings.
- Facilitated internal communications to align departmental objectives.
- Delivered exceptional customer service to clients in person and via phone.
- Completed daily reports on sales performance metrics, tracking units sold hourly, daily, weekly, and monthly.
- Addressed customer inquiries about product features, pricing, and availability.
- Prepared merchandise for sale or rental, ensuring optimal presentation standards.
- Conducted regular price checks to uphold competitive pricing strategies.
- Processed payments efficiently using cash, check, and credit cards.
Education
Bachelor of Science - Business Administration And Management
California State University, Northridge
Northridge, CA12.2024
High School Diploma - undefined
South Gate High
South Gate, CA06.2018
Skills
Team leadership
Sales forecasting
Customer relationship management
Employee training
Performance tracking
Effective communication
Data analysis
Continuous improvement
Organizational development
Problem-solving
Multitasking Abilities
Sales strategies
Conflict resolution
LANGUAGES
English: Native/Bilingual
Spanish: Limited
Timeline
PBX Hotel Operator
Peninsula Beverly Hills
02.2026 - 06.2026
Management Intern
Enterprise Rent-A-Car
09.2024 - 12.2024
Retail Sales Associate
Sofi Stadium
08.2022 - 01.2025
Bachelor of Science - Business Administration And Management
California State University, Northridge
High School Diploma - undefined
South Gate High