Emmanuel Salley
Summerville,SC
Summary
Skilled Service Technician with a proven track record at Williamsmith Fireplaces, enhancing customer satisfaction through expert installation, repair, and preventive maintenance. Excelled in troubleshooting and equipment diagnostics, demonstrating attention to detail and a commitment to safety. Mentored junior technicians, significantly improving service capabilities and operational efficiency.
Overview
11
11
years of professional experience
Work History
Service Technician
Williamsmith Fireplaces
03.2023 - 01.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Gas Technician
Fogel Services
09.2012 - 03.2023
- Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
- Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
- Worked closely with manufacturers'' representatives to receive specialized training on new products, enhancing overall service capabilities offered to clients.
- Minimized downtime for clients by swiftly troubleshooting issues and restoring normal operations as quickly as possible.
- Assisted in the development of junior technicians by sharing knowledge and expertise through hands-on mentoring opportunities.
- Enhanced customer satisfaction by providing timely and efficient repairs and installations of gas appliances.
- Reduced emergency response times through effective prioritization and scheduling of service calls.
- Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Eliminated risks by correctly identifying potential safety hazards.
Education
High School Diploma -
Corner Stone, Christian Academy
Atlanta Georgia05.2005
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Valid Driver's License
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Equipment Troubleshooting
- Heavy Lifting
- System Installation
Timeline
Service Technician
Williamsmith Fireplaces
03.2023 - 01.2024
Gas Technician
Fogel Services
09.2012 - 03.2023
High School Diploma -
Corner Stone, Christian Academy
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