Emmanuel Simon Esguerra
Fair Lawn,NJ
Summary
Dynamic Salesforce Technical Lead and Solution Architect with 18 years of IT experience, including 15 years in the Salesforce ecosystem. Proven track record in managing and delivering over 35 Salesforce.com projects across diverse industries, leveraging expertise as a Developer, Solution Architect, and Technical Lead. Skilled in leading discovery sessions, facilitating user acceptance testing, and nurturing client relationships while guiding project teams throughout the entire development lifecycle. Recognized for implementing effective employee motivational strategies and enforcing strong operational policies to enhance overall performance and ensure compliance with industry standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cloud and Digital Salesforce Manager
PwC
06.2019 - 09.2024
- Solution Architect for a Salesforce data migration project. Led the development effort for merging both Sales and Service Cloud environments into a single instance; responsibilities include making sure that data from both instances follow the rules/requirements that were provided by the client and users from each instance are still able to do their work. Led the data migration team in developing scripts for moving, merging, and cleansing data, which was migrated into the new Salesforce instance using SQL and Heroku as migration tools. Provided updates around script development, mock migration, and migration progress through a weekly status report presented to the client. Migrated data was verified by coordinating with the clients Sales and Service cloud users to ensure that existing user functions continued to operate with the migrated data, modified existing Salesforce components (Apex, LWC, Triggers, Flows, Lighting Record Pages, etc) as needed using various Salesforce tools (VS Code, Salesforce Configuration). Collaborated with the functional team to create new user stories when changes are required on existing functionality with the merged data.
- Technical Lead and Lead Developer for multiple Salesforce development tracks, managed and collaborated with the functional team to produce estimates, update designs, create mockups, and develop stories for client presentations, and took on custom development tasks done in Apex and LWC, ensuring timely completion of stories, particularly for Claims Management, which led to 100% completion of expected stories.
- Led the development of Case Management solutions within Salesforce Service Cloud, utilizing Email to Case functionality and implementing a custom notification solution, which resulted in a 50% decrease in case resolution time, improving operational efficiency.
- Lead Developer for a Digital Front Door mobile app built using React Native, utilizing Salesforce Health Cloud as its Content Management System via Heroku, available on both the Google Play Store and Apple App. Contributed to the app's design, learned React Native, and developed significant UIs and features for the mobile app. Duties included code merging, code review, app builds, sprint demos, user acceptance testing, and app deployment to specific app stores.
- Lead Developer for a Salesforce Apex optimization project where client requested help with optimizing existing Apex and LWCs to adhere to their set coding standard and avoid hitting the Salesforce governor limits early after go-live. Utilized Performance Monitoring tools (Debug Logs, Salesforce Inspector, etc) to validate performance improvement after code has been refactored.
Business and Technology Delivery Manager
Accenture/Cloud Sherpas
01.2008 - 01.2019
- Carried out the role of Technical Lead/Lead Developer on multiple Salesforce projects. Took on custom Salesforce development tasks (Apex, Visualforce, Apex Triggers, LWC) to ensure committed user stories that require custom development are completed by the end of the Sprint. In addition, does the initial code review of completed work done by the development team to ensure the required coding standard is followed and best practice is implemented, as well as urgent defect investigation and provide a root cause analysis on the fix. As a Technical Lead, worked closely with functional team to understand business requirements and provide technical input to stories written in JIRA, manages the development team providing the necessary technical support required by the team. (
- Cloud Sherpas was acquired by Accenture in 2015)
Sr Technical Consultant
Accenture/Cloud Sherpas
01.2008 - 01.2019
- Manages offshore development teams by overseeing their daily tasks and providing technical guidance to meet solution requirements. Conduct code reviews for Salesforce components, ensuring adherence to development best practices. Responsibilities also include hands-on involvement in Salesforce configuration, such as managing roles, profiles, fields, objects, page layouts, and record types, as well as development tasks involving Apex classes, Visualforce pages, triggers, and validation rules. Also performs various administrative Salesforce activities, including data loading and using the Import Wizard to insert, update, and delete data from Salesforce environments. Also prepare detailed technical design documents based on business requirements, which serve as a reference for the development team. As an offshore development lead, closely monitors the day-to-day progress of the project team to ensure successful project execution.
Education
BS - Information Management
University of Santo Tomas
Philippines01.2005
Skills
- Technology Delivery & Implementation
- Solution Design
- Business/IT Strategy & Planning
- Sales and Service Cloud Solutions
- Technical Solution Development
- Salesforce Development using Apex and LWC
- Experience Cloud
- Data Migration
- Apex
- Visualforce
- C/C
- VS Code
- Apex Data Loader
- Heroku
- HTML
- REST/SOAP API
- Informatica
- Github/Gearset
- Javascript
- React Native
Certification
- SF Certified Administrator
- SF Certified Experience Cloud Consultant
- SF Certified Service Cloud Consultant
- SF Certified Platform App Builder
- SF Certified Platform Developer I
- SF Certified Data Architect
- SF Certified B2B Solution Architect
- SF Certified Development Lifecycle and Deployment Architect
- SF Certified Integration Architect
- SF Certified Sharing and Visibility Architect
- SF Certified Application Architect
- SF Certified Business Analyst
- SF Certified Associate
- SF Certified AI Associate
- SF Certified AI Specialist
- SF Certified Data Cloud Consultant
- SF Certified Omnistudio Developer
- SF Certified Omnistudio Consultant
- SF Certified Advanced Administrator
Timeline
Cloud and Digital Salesforce Manager
PwC
06.2019 - 09.2024
Business and Technology Delivery Manager
Accenture/Cloud Sherpas
01.2008 - 01.2019
Sr Technical Consultant
Accenture/Cloud Sherpas
01.2008 - 01.2019
BS - Information Management
University of Santo Tomas
Industry Experience
- Healthcare-Payer
- Insurance
- Technology
- Public Sector/Government
- Financial Services
- Manufacturing