Emmanuel Thomas

Dynamic and results-oriented professional with extensive experience in hospitality and guest services, notably with Embassy Suites. Skilled in front desk management and guest relations, I excel in problem-solving and effective communication. Demonstrated ability to enhance guest satisfaction and streamline operations, contributing to a 20% increase in customer satisfaction ratings. Proficient in cash handling and administrative tasks, I am committed to excellence in hospitality service.

Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.