Emmanuel Torres Rosario
Winter Garden,FL
Summary
Bilingual customer service professional with expertise in maintaining cleanliness and organization in public spaces. Demonstrated ability to engage guests and enhance visitor experiences through effective communication and problem-solving skills. Dynamic professional with strong customer service excellence and bilingual proficiency. Skilled in creating positive guest experiences and coordinating community events. Ready to contribute to operational success and enhance guest satisfaction.
Overview
6
6
years of professional experience
Work History
Custodial Guest Services
Walt Disney World Company
Orlando, Florida
01.2025 - Current
- Maintained Disney's standards by ensuring consistent cleanliness across restrooms, walkways, and themed areas contributing significantly to show quality and guest comfort.
- Delivered friendly, proactive guest experience service by assisting with directions, answering park questions and creating positive interactions that supported overall guest satisfaction.
- Operated independently in large guest-facing zones while communicating effectively with leadership and fellow Cast Members to maintain smooth park operations.
Retail Sales Associate
PUMA North America, Inc.
Caguas , Puerto Rico
04.2024 - 12.2024
- Maintained store presentation by organizing merchandise displays and restocking shelves.
- Assisted customers in selecting suitable athletic apparel and footwear.
- Processed transactions accurately using point-of-sale systems.
- Participated in inventory counts and managed stock levels effectively.
Operation Christmas Child Volunteer
Samaritan's Purse
Corozal, Puerto Rico
10.2019 - 11.2024
- Coordinated logistics and resource distribution.
- Assisted in the organization of community events.
- Engaged with community members to raise awareness about humanitarian efforts.
Education
Some College (No Degree) - General Psychology
University of Puerto Rico
Cayey, Puerto RicoSkills
- Bilingual proficiency
- Customer service excellence
- Event coordination and planning
- Visual merchandising strategies
- Team collaboration skills
- Sales transaction management
- Effective communication techniques
Timeline
Custodial Guest Services
Walt Disney World Company
01.2025 - Current
Retail Sales Associate
PUMA North America, Inc.
04.2024 - 12.2024
Operation Christmas Child Volunteer
Samaritan's Purse
10.2019 - 11.2024
Some College (No Degree) - General Psychology
University of Puerto Rico