Emmanuel Ugwuodo

I welcome a customers with a good smile

And I took care of all de customers orders make sure everyone is well service, and sometimes I turn my self as waiters serve them in all angles thank u

And been a customer service manager doesn't permit to sit one place and give instructions no, I have to makes sure all de floors are well cleaned neat both the kitchen and reception area

So my experience is overwhelming

I have 2 to 3 years in customer service management

• Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
• Created and managed budgets for travel, training, and team-building activities.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Developed and implemented strategies for providing excellent customer service experience.
• Audited customer account information to identify issues and develop solutions.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Developed policies and procedures related to customer service operations.
• Monitored phone calls to provide feedback and coaching.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Implemented quality control measures to uphold company standards.

• Inspected incoming shipments for damage or discrepancies.
• Performed cycle counts to maintain accurate inventory records.
• Processed returns of defective merchandise as required.
• Organized warehouse space for efficient storage of products.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Preserved safe work environment by maintaining clean workstations and pallet area.