Nancy JAEHN
North Richmond,CA
Summary
Dynamic Customer Service Manager with a proven track record at Diamond W Floorcovering, excelling in complaint resolution and fostering team collaboration. Skilled in problem-solving and decision-making, I effectively reduced customer complaints by implementing proactive solutions, ensuring high standards of customer satisfaction and loyalty.
Overview
2009
2009
years of professional experience
Work History
Customer Service Manager
Diamond W Floorcovering
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Design Consultant
Creative Tile
05.2000 - 10.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Skills
- Customer service
- Problem-solving
- Customer focused
- Exceptional telephone etiquette
- Complaint resolution
- Adherence to high customer service standards
- Decision-making
Timeline
Design Consultant
Creative Tile
05.2000 - 10.2008
Customer Service Manager
Diamond W Floorcovering
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