EMMANUEL WALLER
Richmond,VA
Summary
Experienced with crisis intervention and providing immediate support to individuals in distress. Utilizes effective communication and problem-solving skills to defuse high-stress situations. Track record of working collaboratively within multidisciplinary teams and adapting to dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Crisis Counselor
Progressive Community Services
Richmond, VA
02.2026 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Advocated for clients' access to ongoing support services, promoting holistic recovery pathways.
- Documented case notes accurately, ensuring compliance with organizational protocols and confidentiality standards.
- Collaborated with community resources and mental health professionals to facilitate seamless care transitions.
Mobile Crisis Counselor
Transition Recover and Prosper Llc
Richmond, VA
05.2025 - 01.2026
- Provided crisis intervention through active listening and emotional support to individuals in distress.
- Assessed client needs and developed personalized safety plans to ensure immediate well-being.
- Collaborated with community resources and mental health professionals to facilitate seamless care transitions.
- Documented case notes accurately, ensuring compliance with organizational protocols and confidentiality standards.
Case Manager Intern
Virginia Home For Boys And Girls
Richmond, VA
08.2024 - 05.2025
- Educate clients on available social programs that could enhance their quality of life.
- Organize workshops and group sessions on life skills and self-care practices.
- Develop personalized care plans in collaboration with a multidisciplinary team.
- Connect clients with community resources and services to meet their needs.
- Monitor client progress and updated case files accordingly.
- Motivate clients towards achieving personal goals through consistent encouragement.
- Conduct intake interviews to gather client history and determine service eligibility.
Traumatic Brain Injury Intern
The Mill House
Richmond, VA
08.2023 - 05.2024
- Created Daily tasks for the members to complete for the day.
- Created Daily case notes for the members on my caseload.
- Helped create Individualized Service Plans for members on my caseload.
MENTAL HEALTH WORKER
VCU MCV Hospital
Richmond
09.2022 - 01.2024
- Encourages clients to express feelings and discussed what was happening in lives, helping them to develop insight into themselves and relationships
- Maintains confidentiality of records relating to clients' treatment
- Evaluates clients' physical and mental condition, based on review of client information
- Prepares and maintains all required treatment records and reports
- Assesses patients for risk of suicide attempts
- Monitors clients' use of medications
- Evaluates effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives.
Education
Master of Social Work - Clinical Practice
Virginia Commonwealth University
Richmond, VA05-2025
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Virginia Commonwealth University
Richmond, VA05-2022
HIGH SCHOOL DIPLOMA - undefined
E.C. Glass High School
Lynchburg, VA05-2018
Skills
- Mental Health Support
- Case Management
- Goal Development
- Safety and Risk Assessments
- Crisis Intervention
- Mental Health Disorders Knowledge
- Mobility Support
- Case Documentation
- Leadership
- Treatment Planning
- Behavioral health interventions
- Collaborative Problem-solving
Certification
- CPR Certified
- MCR Certified
- QMHP
Timeline
Mobile Crisis Counselor
Progressive Community Services
02.2026 - Current
Mobile Crisis Counselor
Transition Recover and Prosper Llc
05.2025 - 01.2026
Case Manager Intern
Virginia Home For Boys And Girls
08.2024 - 05.2025
Traumatic Brain Injury Intern
The Mill House
08.2023 - 05.2024
MENTAL HEALTH WORKER
VCU MCV Hospital
09.2022 - 01.2024
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Virginia Commonwealth University
HIGH SCHOOL DIPLOMA - undefined
E.C. Glass High School
Master of Social Work - Clinical Practice
Virginia Commonwealth University