Emmanuel Zamba

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Patrolled and monitored premises in company vehicle, and by foot.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Diagnosed and resolved database problems through targeted tests.
• Wrote and coded descriptions for physical and logical databases.
• Partnered with project management teams on development of scope and timelines.
• Ensured high-quality service consistently for customers and partners.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Performed site evaluations, customer surveys and team audits as part of quality assurance program.
• Boosted operational efficiency through teamwork and customer engagement for solution identification.

• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
• Built and maintained successful relationships with service providers, vendors, dealers and consumers.
• Assisted in technical support process refinement to improve customer service and support.
• Maintained calm, professional demeanor when faced with high demand, high volume workloads.

Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.

• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Evaluated employee performance and developed improvement plans.
• Completed inventory audits to identify losses and project future demands.
• Delegated daily tasks to team members to optimize team productivity.