Emmanuel Zamora
Carson,CA
Summary
Worked as a Sales Associate for 3 years at AutoZone and while working went to school for architecture and graduated with AA's and certificates from Cerritos college in 2021. With no luck in the architecture field and finding jobs I began working as a Territory Sales Manager and then Relief Manager for Public Storage with 1 year experience being a manager. I'm currently doing school to be an Automotive Technician because of the passion I have for vehicles.
Overview
4
4
years of professional experience
Work History
Relief Manager
Public Storage
Los Angeles, CA
01.2022 - Current
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during shifts.
- Identified conflicts among employees and used interpersonal communication to find effective solutions
Territory Sales Manager
OLN Inc
Long Beach, CA
11.2021 - 01.2022
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Carefully analyzed data to determine most effective sales strategies.
- Targeted prospects in other territories through careful research of competitor products, services and trends
Sales Associate
AutoZone
Wilmington, CA
06.2018 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Associate of Arts - Automotive Technology
Cerritos College
Norwalk, CA12.2024
Associate of Arts - Architectural Technology
Cerritos College
Norwalk, CA06.2021
Associate of Arts - Architectural Studies
Cerritos College
Norwalk, CA06.2021
Skills
- Managing Operations and Efficiency
- Stockroom Management
- Customer Accounts Management
- Employee Performance Reviews
- Diagnosis using OBII
- Diagnostic Procedures
- Checking Batteries
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relief Manager
Public Storage
01.2022 - Current
Territory Sales Manager
OLN Inc
11.2021 - 01.2022
Sales Associate
AutoZone
06.2018 - 12.2021
Associate of Arts - Automotive Technology
Cerritos College
Associate of Arts - Architectural Technology
Cerritos College
Associate of Arts - Architectural Studies
Cerritos College
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