Emmanuela Clephar
Pembroke Pines,FL
Summary
Proven Medical Assistant with a track record of enhancing patient care and clinic efficiency at Pediatrix Medical Group. Skilled in HIPAA compliance and customer service, adept at EMR/EHR systems, and fluent in Creole. Achieved significant reductions in patient wait times and streamlined appointment scheduling, demonstrating a strong commitment to operational excellence and patient satisfaction. Proficiently trained in other specialties including Endo and Neuro. Compassionate and respectable for delivering high-quality healthcare.
Overview
9
9
years of professional experience
Work History
Medical Assistant/ PSA
Pediatrix Medical Group
10.2021 - Current
- Ordered medical supplies,sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered over 50 incoming calls, scheduled appointments and managed patient flow while greeting visitor's in a professional manner.
- Contacted pharmacies to submit and refill patient prescriptions through physician approval.
- Insurance verification
- Administered injections and medications under supervision of physician.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Childrens Cardiac Center
09.2015 - 10.2021
- Obtained client medical history, medication information, symptoms, and allergies..
- Collected and documented patient vitals such as blood pressure, height,weight and or pulse ox.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Completed EKGs and other tests based on patient presentation in office.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained pre-authorizations for hospital testing.
- Enhanced patient care by ensuring referrals, authorizations, labs and previous documents were obtained prior to office visit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
North Miami Senior High School
North Miami, FLPre-Nursing
Miami Dade College
Miami, FL2025
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Medical Terminology
- Data Entry
- Fluent in (Creole)
Languages
Creole
Native or Bilingual
Timeline
Medical Assistant/ PSA
Pediatrix Medical Group
10.2021 - Current
Medical Assistant
Childrens Cardiac Center
09.2015 - 10.2021
High School Diploma -
North Miami Senior High School
Pre-Nursing
Miami Dade College
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