SHEQIUTTA SPANN
Chicago,IL
Summary
Aspiring healthcare professional seeking to enhance career through association with reputable organization known for exceptional leadership development and expertise, fostering personal and corporate success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/PCT/PSA
Swedish Hospital
06.2022 - Current
- Provided outstanding customer service through patient greetings and telephone inquiry response.
- Directed patients to examining rooms, ensuring provision of gowns and comfort during visits.
- Arranged exam room supplies and positioned patients appropriately for examinations or treatments.
- Verified essential patient details by taking medical histories, recording vital signs, and confirming visit intentions.
Patient Service Rep
Northwestern Medicine
06.2021 - 2024
- Maintained accurate patient records by verifying demographic and insurance details in Epic software.
- Informed patients of policies, procedures, and financial responsibilities during appointments.
- Scheduled appointments while ensuring comprehensive preparation regarding account balances and required materials.
- Processed payments per foundation standards ensuring proper documentation.
- Coordinated organization of patient paperwork to streamline visit preparations.
- Managed scanning of documents, follow-up scheduling, and departmental queue processing efficiently.
- Addressed patient inquiries promptly with care and attention to individual needs.
- Served in multiple roles including Patient Access Representative and Scheduling Coordinator as needed.
Patient Service Rep/ HIM Tech
West Suburban Medical Center
03.2020 - 06.2021
- Provides weekly and monthly reviews in conjunction with the HIM Policies and Procedures to include CMS and/or The Joint Commission standards.
- Indexes all scanned records.
- Offerings, completion of annual evaluation and competencies.
- Record maintenance maintenance of medical and allied health staff credentialing files to meet regulatory requirements.
- Picks up records of newly discharged patients.
- Prepare records and loose sheet documentation for scanning, indexing, microfilming or filing as appropriate.
- Retrieve medical records, microfilm and/or electronic records as needed for requestors by utilizing appropriate electronic systems, such as, electronic chart tracking, MPAC or other hospital information system, MARS, Cerner, LanVision, EPIC or any other electronic health information repository or HIM specific application.
- Combines patient records that are duplicated.
- Responsible for analysis of patient’s records for needed documentation by the physician for the physician suspension process and record deficiency tracking.
Certified Nursing Assistant
Norridge Gardens Nursing Home
06.2016 - 02.2020
- Certified Nursing Assistant who provide direct and indirect care to patients at patient’s home, hospitals, and healthcare centers.
- Assisting also with ADL such as grooming, bathing, and passing medications.
Patient Service Rep
Northwestern Medicine
02.2016 - 03.2018
- Verify and update patient demographic, insurance, financial and appointment information in our Epic scheduling software.
- Educates patients regarding policies, procedures, expectations, and financial liabilities.
- Schedule patient appointments, update patient insurance and demographic information.
- Prepare the patient for his/her upcoming visit by advising the patient of balances on account, payments due on the date of service, items that need to be brought to the visit, and any instructions for the day of service.
- Requests, accepts, and posts payments for services received in accordance with the foundation’s standards.
- Organize paperwork for patients by gathering the necessary materials and monitoring progress.
- Scan necessary documents, schedule follow-up appointments, process working items in departmental Epic work queues.
- Respond to patient requests and inquiries in a timely fashion while exhibiting warmth, compassion and responsiveness to patients and their Families.
- Cross-train and be utilized as a Patient Access Representative, Receptionist, and as a Scheduling Coordinator, as requested.
- Perform various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks as assigned.
Team Lead Level 3
Mariano’s Food Stores
03.2014 - 06.2016
- In charge of running the Smoothie Bar department of the store. Including scheduling, training and inventory.
- Responsible for promoting the best possible customer satisfaction.
- Also trained to help in other areas of the store when deemed necessary, pricing, Vero and front-end Customer Service.
Food Service Manager
Target Department Stores
06.2011 - 02.2014
- Duties included managing operations on a daily basis.
- Also met the sales and profit goals of the store.
- Scheduled staff hours and assignment of duties.
- Worked as a Guest Service Team Member, Cashier, Photo Specialist, Soft lines Brand Team Member, In- stocks, Plano, and trained to all sales floor functions.
Mentor
Vaughn Occupational HS, After School Matters, Chicago Academy HS
09.2007 - 06.2009
- At Vaughn High School, helped mentor youth with disabilities.
- During my time with After School Matters in Riis Park, trained to become a recreational leader which included working in small groups discussing matters of day to day life with the youth.
- And as a mentor at Chicago Academy High School I helped young girls talk about everyday issues in a club known as girl’s crew.
Education
Chicago Academy High School
Chicago, ILSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
Certified Nursing Assistant
September 2016- Current
Timeline
Medical Assistant/PCT/PSA
Swedish Hospital
06.2022 - Current
Patient Service Rep
Northwestern Medicine
06.2021 - 2024
Patient Service Rep/ HIM Tech
West Suburban Medical Center
03.2020 - 06.2021
Certified Nursing Assistant
Norridge Gardens Nursing Home
06.2016 - 02.2020
Patient Service Rep
Northwestern Medicine
02.2016 - 03.2018
Team Lead Level 3
Mariano’s Food Stores
03.2014 - 06.2016
Food Service Manager
Target Department Stores
06.2011 - 02.2014
Mentor
Vaughn Occupational HS, After School Matters, Chicago Academy HS
09.2007 - 06.2009
Chicago Academy High School
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