Emmanuel E. Asouzu
Oakland,CA
Summary
Senior Branch Operations & Financial Services Manager with over 20+ years of progressive leadership experience improving business processes, increasing yearly deposit growth & revenue cycle and client engagement.
Overview
21
21
years of professional experience
Work History
Senior Operations Manager
Endless Grace LLC
Oakland, CA
03.2025 - Current
- Managing a team of 9 employees Streamlined operational workflows by implementing strategic processes to enhance day to day business performance efficiency & positively increased customer reviews from 3.6 to 4.2 out of 5 within a 1 year period
- Collaboration with Vendor Partners to ensure compliance with industry standards, improving overall operational integrity & maximize profits by 20% increasing to 650k to 900k within 1 year
- Orchestrated training programs focused on regulatory updates, ensuring staff maintained compliance with health department code requirements
Senior Branch Operations Manager/Vp
Umpqua Bank
San Rafael, CA
05.2024 - 12.2024
- Managed a team of 7 employees Conducted regular compliance audits to ensure adherence with financial regulations and internal policies
- Identified and mitigated operational risks by implementing robust risk management protocols and training staff accordingly.
- Developed customer experience initiatives that improved service delivery and increased customer satisfaction ratings.
Vice President/Sr.Branch Operations Manager
Citibank
San Mateo, CA
04.2021 - 05.2024
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Increased deposit growth 15m from 2022 to 2023 through client relationship building, sales program overhaul, market campaigns and new product launches.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
AVP/Senior Branch Operations Manager
Wells Fargo Bank
03.2009 - 12.2020
- Supportively coached and directed team of 35 staff members including Sr Business Consultants, Premier Bankers, Personal Bankers, Service Managers and Tellers by consistently reviewing and assessing team member performance and efficiency to maximize operational results.
- Increased branch profits by 60% delivering investment management and financial planning services to high value clients and customers to aid long-term financial goals and success
- Cooperated with branch partnership teams including Vp of investments, mortgage, business merchant services and senior regional managers to devise efficient marketing strategies and meet specific company objectives and goals.
- Boosted revenue by $10million and grew sales team from 10 to 16 personnel during 5yrs.
Branch Operations Manager
Wells Fargo Bank
09.2007 - 03.2009
- Managed branch with average of $865k in monthly deposits.
- Supportively directed team of 25 including personal bankers, private bankers, customer service representatives, tellers, teller supervisors, and service managers consistently improving performance and efficiency to maximize operational results.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Assistant Branch Operations Manager
Wells Fargo Bank
07.2005 - 09.2007
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Grew consumer lending and deposit portfolios to over $1.2 million through customer focus strategies and employee productivity.
Education
Bachelor of Science - Biology
San Francisco State University
San Francisco, CA05.2004
Skills
Project Management
Compliance reviews
Relationship building and management
Business Development
Staff Management
Leadership experience
Operational management
Procedure Implementation
Accomplishments
- Circle of Stars Award for exemplary performance and recognition
- 10yr Service Recognition Award for demonstrating the highest caliber of service and excellence.
Additional Information
United States Army Reserve
Combat Medical Specialist E4
2nd Medical Brigade
307th Medical Company
Timeline
Senior Operations Manager
Endless Grace LLC
03.2025 - Current
Senior Branch Operations Manager/Vp
Umpqua Bank
05.2024 - 12.2024
Vice President/Sr.Branch Operations Manager
Citibank
04.2021 - 05.2024
AVP/Senior Branch Operations Manager
Wells Fargo Bank
03.2009 - 12.2020
Branch Operations Manager
Wells Fargo Bank
09.2007 - 03.2009
Assistant Branch Operations Manager
Wells Fargo Bank
07.2005 - 09.2007
Bachelor of Science - Biology
San Francisco State University