Emmanuella Benjamin
Douglasville,GA
Summary
Dedicated and detail-oriented professional seeking a customer service representative position. Strong problem-solving skills, excellent communication abilities, and a proven track record of handling customer inquiries efficiently. Adept at multitasking in fast-paced environments while maintaining a high level of professionalism and customer satisfaction.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ResultsCX
10.2024 - 02.2025
- Assisted customers with inquiries, complaints, and account issues via phone and email
- Maintained high call quality and adherence to company service standards
- Effectively resolved escalations and increased customer retention rates
- Built rapport with customers, ensuring a positive service experience
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Answered guest questions regarding local area, facilities and amenities.
Child Caregiver
Jovie Childcare of Metro Atlanta
Atlanta, GA
11.2022 - 12.2023
- Managed children's daily routines, fostering a structured and engaging environment
- Developed age-appropriate activities to promote cognitive and emotional growth
- Communicated with parents about children's progress and well-being
- Employed positive guidance strategies to encourage children and improve behavior.
- Enforced rules to teach good manners and maintain safe environment.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided emotional support when needed during periods of distress or anxiety.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
Child Caregiver
Primrose School of East Cobb at Paper Mill
Marietta, GA
08.2022 - 11.2022
- Provided individualized attention to children, ensuring a safe and nurturing atmosphere
- Assisted with educational activities and positive behavior reinforcement
- Employed positive guidance strategies to encourage children and improve behavior.
- Enforced rules to teach good manners and maintain safe environment.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided emotional support when needed during periods of distress or anxiety.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Promoted healthy habits such as hand washing, social distancing.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted with meal preparation and clean up after meals.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Answered guest questions regarding local area, facilities and amenities.
- Built and maintained productive relationships with employees.
Education
Certificate - Medical Assistant, EKG Technician, Phlebotomist
CareerStep
Lehi, UTMcEachern High School -
McEachern High School
Powder Springs, GASkills
- Customer Service
- Conflict Resolution
- Effective Communication
- Active Listening
- Multitasking
- Strong Computer Skills
- Technical Skills
- Data Entry
- Documentation
- Time Management
- Organization
- Problem-Solving
- Adaptability
- Team Collaboration
- Independent Work
- Patient care
- Medical terminology
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Administrative support
- Email management
- Building rapport
- Typing proficiency
- Microsoft Office Suite
- Inbound call answering
- Goal setting
- Customer relations
- Organizational skills
- Data entry
- Reliability
- Polite telephone etiquette
- Tech-Savvy
- Concierge services
Certification
First aide/ CPR Certified
Professional Title
Professional Title
Timeline
Customer Service Representative
ResultsCX
10.2024 - 02.2025
Child Caregiver
Jovie Childcare of Metro Atlanta
11.2022 - 12.2023
Child Caregiver
Primrose School of East Cobb at Paper Mill
08.2022 - 11.2022
Certificate - Medical Assistant, EKG Technician, Phlebotomist
CareerStep
McEachern High School -
McEachern High School