EMMANUELLA REINA
Woodside,NY
Summary
Professional with comprehensive experience in medical office coordination. Skilled in managing patient appointments, handling medical records, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, organizational skills, and reliability in supporting medical staff and enhancing patient care.
Overview
5
5
years of professional experience
Work History
Medical Office Coordinator | Marketing & Patient Engagement
Keta Medical Center
2025.02 - 2026.02
- Designed and executed patient onboarding workflows and organizational systems in collaboration with operations team to ensure seamless launch of new clinic location.
- Managed patient induction periods and lifecycle communication to improve engagement and retention in a fast-paced mental health clinic environment.
- Optimized intake workflows and improved follow-up strategies, resulting in leading patient conversion and retention rates across New York City facilities.
- Streamlined consultation intake and treatment conversion stages to effectively support patient acquisition initiatives.
- Coordinated comprehensive digital marketing efforts, enhancing Google Business Profile, updating website and LinkedIn content, and managing social media to drive engagement and inquiries.
- Managed CRM/EHR systems and internal tracking dashboards to enhance operational efficiency and ensure compliance with reporting standards.
Medical Secretary
Ospina Medical
2024.07 - 2025.02
- Provided comprehensive information and guidance to patients regarding advanced stem cell therapy and Regenexx procedures to enhance understanding of complex treatment options.
- Managed comprehensive insurance verification efforts, enhancing efficiency in securing approvals for advanced treatment options.
- Enhanced patient care access by systematically organizing and managing patient files, lab results, and detailed procedural documentation for the medical team.
Medical Facilitator | Reception Administration
ODA Dental Facility
2023.07 - 2024.07
- Facilitated patient check-in upon arrival, verifying insurance information and eligibility while processing payments.
- Handled patient inquiries and appointment scheduling via high-volume phone system, demonstrating tact and patience in all interactions.
- Streamlined appointment processes and collaborated with dental professionals to ensure comprehensive patient support.
- Maintained and organized patient records and electronic health information, prioritizing confidentiality and compliance with HIPAA regulations.
Activity Leader | Therapeutic Recreation Coordinator
Waterview Nursing Home & Rehabilitation Center
2020.10 - 2023.07
- Conducted comprehensive evaluations of residents' cognitive, physical, and emotional capabilities to develop customized activity plans.
- Compiled data on residents' involvement and reactions to activities to inform progress assessments.
- Coordinated and hosted daily resident activities while implementing evening programs to promote inclusivity and participation.
Skincare Consultant
Skin Laundry Midtown
2021.08 - 2022.09
- Led educational sessions for clients on a range of treatments and skincare products. Articulated principles of skincare science and projected results throughout the client experience. Oversaw client education regarding treatments and skincare offerings. Conveyed scientific concepts related to skincare and outlined expected outcomes during the client journey. Managed client consultations focusing on treatments and skincare product knowledge. Delivered insights into skincare science and anticipated results throughout their engagement.
- Achieved seamless daily operations through effective management of supply restocking, prompt responses to customer communications, and resolution of client inquiries. Drove successful in-store marketing initiatives to elevate brand presence and customer interaction.
Education
BS Degree - Advertising and Marketing Communications
Fashion Institute of Technology
New York, NY2023-05
Skills
- Healthcare Operations & Clinic Oversight
- Patient Acquisition & Retention
- Insurance Verification & Prior Authorizations
- Digital Marketing Support (Social Media, Google Business, Website Content, Copywriting)
- EHR/EMR Systems: DrChrono, eClinicalWorks, Salesforce, Slack
- Microsoft Excel, Google Workspace, Google Analytics
Timeline
Medical Office Coordinator | Marketing & Patient Engagement
Keta Medical Center
2025.02 - 2026.02
Medical Secretary
Ospina Medical
2024.07 - 2025.02
Medical Facilitator | Reception Administration
ODA Dental Facility
2023.07 - 2024.07
Skincare Consultant
Skin Laundry Midtown
2021.08 - 2022.09
Activity Leader | Therapeutic Recreation Coordinator
Waterview Nursing Home & Rehabilitation Center
2020.10 - 2023.07
BS Degree - Advertising and Marketing Communications
Fashion Institute of Technology