EMMANUELLA REINA
Queens
Summary
Versatile medical office coordinator skilled in patient acquisition, workflow optimization, and insurance verification. Combines hands-on administrative expertise with strategic digital marketing efforts to enhance patient engagement. Strong organizational abilities ensure operational efficiency and contribute to superior patient care across various healthcare settings.
Overview
5
5
years of professional experience
Work History
Medical Office Coordinator | Marketing & Patient Engagement
Keta Medical Center
02.2025 - 02.2026
- Designed and executed patient onboarding workflows and organizational systems in collaboration with operations team to ensure seamless launch of new clinic location.
- Optimized intake workflows and improved follow-up strategies, resulting in leading patient conversion and retention rates across New York City facilities.
- Collaborated with the marketing director to coordinate comprehensive digital marketing efforts, enhancing Google Business Profile, updating LinkedIn content, and managing social media to drive engagement and inquiries.
- Managed CRM/EHR systems and internal tracking dashboards to enhance operational efficiency and ensure compliance with reporting standards.
Medical Secretary
Ospina Medical
07.2024 - 02.2025
- Enhanced patient care access by systematically organizing and managing patient files, lab results, and detailed procedural documentation for the medical team.
- Managed comprehensive insurance verification efforts, enhancing efficiency in securing approvals for advanced treatment options.
- Provided comprehensive information and guidance to patients regarding advanced stem cell therapy and Regenexx procedures to enhance understanding of complex treatment options.
Medical Facilitator | Reception Administration
ODA Dental Facility
07.2023 - 07.2024
- Facilitated patient check-in upon arrival, verifying insurance information and eligibility while processing payments.
- Handled patient inquiries and appointment scheduling via high-volume phone system, demonstrating tact and patience in all interactions.
- Streamlined appointment processes and collaborated with dental professionals to ensure comprehensive patient support.
- Maintained and organized patient records and electronic health information, prioritizing confidentiality and compliance with HIPAA regulations.
Activity Leader | Therapeutic Recreation Coordinator
Waterview Nursing Home & Rehabilitation Center
10.2020 - 07.2023
- Coordinated daily resident activities and implemented evening programs to foster inclusivity and encourage participation.
- Organized recreational activities for residents to promote engagement and socialization.
- Evaluated residents' cognitive, physical, and emotional capabilities to create tailored activity plans enhancing engagement.
Education
BS Degree - Advertising and Marketing Communications
Fashion Institute of Technology
New York, NY05-2023
Skills
- Fluent in Spanish
- Patient Acquisition & Retention
- Insurance Verification & Prior Authorizations
- Patient Outreach Strategies
- EHR/EMR Systems: DrChrono, eClinicalWorks, Salesforce, Slack
- Microsoft Excel, Google Workspace, Google Analytics, Salesforce
- Intake optimization
- Patient Scheduling
Timeline
Medical Office Coordinator | Marketing & Patient Engagement
Keta Medical Center
02.2025 - 02.2026
Medical Secretary
Ospina Medical
07.2024 - 02.2025
Medical Facilitator | Reception Administration
ODA Dental Facility
07.2023 - 07.2024
Activity Leader | Therapeutic Recreation Coordinator
Waterview Nursing Home & Rehabilitation Center
10.2020 - 07.2023
BS Degree - Advertising and Marketing Communications
Fashion Institute of Technology