Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emmanuel M Pangan

Richmond,TX

Summary

Results-oriented Process/Shift Assistant with 3 years of leadership experience at Amazon. Skilled in coordinating and optimizing workflow processes to ensure efficient operations within the fulfillment center. Demonstrated ability to lead and motivate teams to meet productivity goals while maintaining a strong focus on quality and safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
01.2022 - Current
  • Support daily management of department duties including allocating labor, leading meetings and assigning job duties.
  • Supervised at DHX1, Amazon's largest delivery station in North America processing 130K-150K daily during peak 2021-2022.
  • Collaborate with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Assist the floor as an associate resource, training associates and verifying SOP compliance.
  • Manage daily operations by assigning tasks, monitoring performance, and optimizing workflow processes to meet productivity goals and customer expectations.
  • Coordinate with safety team to conduct thorough safety audits and due diligence on existing processes and work areas.

Learning Trainer (Seasonal)

Amazon
11.2022 - 12.2022
  • Coordinated with ambassadors to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Identified and recommended staff for key positions and departments.
  • Trained and mentored 100+ new personnel hired to fulfill various roles.
  • Collaborated with AMs and PAs to monitor progress of new hires and adjust instructional strategies to meet specific needs.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Yard Marshall

Amazon
11.2019 - 10.2022
  • Oversee loading and unloading of packages from trailers at the dock.
  • Conducted daily yard/quality audits using Apollo ensuring quality standards are met during sort (Induct, Stow, and Loadout) and for the trailer yard.
  • Move and position heavy objects by pushing or pulling them into designated locations.
  • Lift and handle loads weighing up to 40 pounds independently, and actively participate in team lifts for loads exceeding 41 pounds.
  • Check-in and check-out AMZN trailers in the yard and verifying with drivers that they have the correct VRID.

Education

Computer And Information Systems Security

Western Governors University
Salt Lake City, UT

Skills

  • Training and Development
  • Problem-solving and decision-making
  • Collaboration and communication
  • Organization and Time Management
  • Production Deadline Management
  • Data analysis and reporting
  • Basic computer skills including Microsoft Office
  • SOP Compliance

Certification

Comptia A+ (In Progress)

Timeline

Learning Trainer (Seasonal)

Amazon
11.2022 - 12.2022

Process Assistant

Amazon
01.2022 - Current

Yard Marshall

Amazon
11.2019 - 10.2022

Computer And Information Systems Security

Western Governors University

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Emmanuel M Pangan