EMMANUEL MITCHEL BENEDICT
Akure,Ondo State
Summary
Highly motivated and results-driven Customer Service Professional, adept at building strong rapport with clients and resolving inquiries efficiently. Possesses active listening and problem-solving abilities, exceptional communication and interpersonal skills, and ability to learn new concepts fast.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
D-Xpertz Computer Technology
07.2023 - Current
- Responds promptly to customers' inquiries, concerns, and requests to ensure a high level of customer satisfaction.
- Works cross-functionally with other departments to ensure that communication is consistent and effective.
- Provides guidance on secure password creation, safe browsing habits, phishing prevention, and how to recognize potential scams or malware, helping customers protect themselves from cyber threats.
- Engages in regular communications with customers through various channels, such as emails, phone calls, and chats.
- Plays a crucial role in ensuring a positive customer experience by conveying essential information, addressing concerns, and building strong relationships.
- Keeps information and communications confidential.
- Help customers resolve issues such as password resets.
- Makes regular use of Microsoft packages and other communication tools, and performs other tasks as directed.
- Provided administrative support for senior staff.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Conducted regular online training sessions for new team members, promoting best practices in customer support operations.
Administrative Assistant
Kajola Cooperative Ltd
10.2023 - 11.2024
- Answered and routed calls, delivered messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance.
- Collaborated on special projects as assigned by leadership, and coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Customer Support Specialist
Hespat Technologies
04.2022 - 09.2022
- Identified new strategies to support the customer experience and success of the department
- Communicated with customers over email, phone, and chat, and provided feedback
- Attended weekly team meetings, reported updates on KPIs, and shared wins and challenges with potential solutions
- Provided support in customer portals for order confirmation, and maintained daily as well as weekly reporting for the status of orders and transactions
Associate Social Media Manager
Moretechies
02.2022 - 05.2022
- Contributed to formulating high-quality written and visual content for each social media campaign
- Researched and created social media content both written and visual, and designed flyers and social media graphics
- Engaged followers and responded to comments on each of the company's accounts
- Stayed up-to-date on social media trends and best practices
Customer Support Specialist
Zionike Consults
09.2020 - 04.2021
- Executed sales procedures to provide high-quality sales and customer service, including keying and processing orders promptly with a high degree of accuracy
- Responded to customer support inquiries and monitored incoming tickets in all of the company's support channels
- Worked collaboratively with other customer support team members to ensure adherence to quality standards, deadlines, and proper procedures
- Trained new customer support team members and other employees who may receive escalated support tickets on the use of all customer support technology
- Connected with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Assisted in the hiring and onboarding of customer support team members
Administrative Assistant
Ministry of Environment & Mineral Resources
01.2016 - 12.2016
- Organized and maintained office supplies, equipment, and facilities
- Ensured a clean and orderly office environment to promote a productive work atmosphere
- Made researches and provided reports as requested
- Conducted inspections of vehicles to ensure that they were properly maintained and that their emissions were within limits
- Performed other administrative tasks as assigned
Education
Bachelor of Science - Agronomy
Adekunle Ajasin University
08-2022
Skills
- Computer skills
- MS packages
- Remote desktop software
- Data entry
- Communication skills
- Technical support
- Live chat
- Data analysis
- Presentation skills
- Time management
- Leadership and team coordination
- Problem-solving
Certification
CISCO Network Associate Cybersecurity Basic
CISCO Network Associate Networking Basic
Introduction to Cybersecurity, COUSERA
Affiliations
- National Association of Agriculture Student (NAAS), AAUA Chapter
- National Association of Agriculture Student (NAAS) SouthWest Zone
- Board of PROs’ AAUA Student Union Body
- Impact Leaders Club, AAUA Chapter
- ENACTUS, AAUA Chapter
Languages
English
Full Professional
Igbo
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Administrative Assistant
Kajola Cooperative Ltd
10.2023 - 11.2024
Customer Support Specialist
D-Xpertz Computer Technology
07.2023 - Current
Customer Support Specialist
Hespat Technologies
04.2022 - 09.2022
Associate Social Media Manager
Moretechies
02.2022 - 05.2022
Customer Support Specialist
Zionike Consults
09.2020 - 04.2021
Administrative Assistant
Ministry of Environment & Mineral Resources
01.2016 - 12.2016
Bachelor of Science - Agronomy
Adekunle Ajasin University
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