Emma P. Joens
Kansas City,MO
Summary
Dedicated worker with excellent communication, time management, and computer skills, as well as a detail-oriented professional with protocal adherance skills. Aiming to leverage my abilities to fill the vacancy of your position successfully. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
College of Arts and Sciences, Western Illinois University
Macomb, IL
08.2022 - 12.2025
- Managed front desk operations, ensuring smooth daily workflow and visitor assistance.
- Developed customer service skills by answering telephones to route calls to appropriate individuals or address general questions.
- Liaised interdepartmentally to inform staff of upcoming commitments, meetings, and events.
- Assisted in the preparation of departmental events, enhancing community engagement initiatives.
Front Desk Assistant
Wash 'N' Win
Macomb, IL
05.2025 - 08.2025
- Maintained the cleanliness and organized the workspace of the laundry area and equipment.
- Managed client accounts, including scheduling appointments for U-Haul truck reservations and dry cleaning orders, and tracking return progress.
- Trained new staff on front desk procedures, fostering team collaboration and efficiency.
- Troubleshot minor problems and reported larger technical issues.
Internee
ISP State Crime Lab Firearms and Toolmarks Unit
Springfield, IL
05.2024 - 08.2024
- Observed the examined firearms, ammunition, and ballistics evidence to determine the origin of a firearm.
- Observed the assistance with local law enforcement agencies in the investigation of shootings involving firearms.
- Observed and assisted during the firearms clearing process for evidence receiving.
- Inspected over 1,000 reference collection firearms thoroughly and took images of left and right sides, mag., SF tag/sticker, and any special modifications or damages present.
- Observed how to compile detailed notes into case files documenting investigative findings pertinent to each individual case examined.
- Observed and/or toured Toxicology, Drug Chemistry, Latent Prints, Biology/DNA, Evidence Receiving, Statewide Evidence Transfer, Autopsies, and an Expert Testimony in Court.
Production Line Assembly Worker
Zurn Elkay
Lanark, IL
06.2023 - 01.2024
- Assembled components efficiently to meet production targets and maintain quality standards.
- Operated machinery safely and effectively, ensuring optimal functionality throughout shifts.
- Utilized problem-solving skills to troubleshoot equipment malfunctions during the assembly process.
- Collaborated with team members to streamline assembly processes and enhance workflow efficiency.
Dairy Farm Hand/Calf Operations Manager
Gunderson Holsteins
Shannon, IL
01.2019 - 08.2022
- Operated and maintained milking equipment to ensure optimal performance and hygiene standards.
- Provided medical treatment, such as administering medications and vaccinations, and arranged for veterinarians to provide more extensive treatment.
- Managed all calf chores, including feeding, watering, and examining for the general health of calves.
- Trained new staff on farm protocols, safety measures, and equipment operation procedures.
Education
Master of Science - Chemistry
Western Illinois University
Macomb, IL05.2026
Master of Science - Forensic Chemistry
Western Illinois University
Macomb, IL05.2025
Skills
- Excellent communication
- Problem-solving skills
- Adherence to protocol
- Time management
- Detail oriented
- Leadership driven
- Liquid & Gas Chromatography Mass Spectrometry
Timeline
Front Desk Assistant
Wash 'N' Win
05.2025 - 08.2025
Internee
ISP State Crime Lab Firearms and Toolmarks Unit
05.2024 - 08.2024
Production Line Assembly Worker
Zurn Elkay
06.2023 - 01.2024
Front Desk Assistant
College of Arts and Sciences, Western Illinois University
08.2022 - 12.2025
Dairy Farm Hand/Calf Operations Manager
Gunderson Holsteins
01.2019 - 08.2022
Master of Science - Chemistry
Western Illinois University
Master of Science - Forensic Chemistry
Western Illinois University