Emma P Ramirez
Houston,TX
Summary
Administrative professional with strong attention to detail and experience managing expenses, reports, and data, seeking to contribute to efficient operations within a hospital facilities department.
Overview
12
12
years of professional experience
Work History
Coding and Billing Specialist
City Ambulance Service
02.2020 - Current
- Safeguard patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information during the billing process.
- Maintain compliance with CMS, Medicare, Medicaid, and commerical payers.
- Accurately assign and verify ICD-10 diagnosis codes for ambulance transport documentation in compliance with city, state, and payer requirements.
- Review and process approximately 60 ambulance billing accounts per day.
- Calculate ambulance charges using established base rate plus mileage reimbursement formulas.
- Ensure documentation supports medical necessity for emergency and non-emergency transports.
Patient Account Representative
Memorial Hermann Health System
09.2016 - 08.2018
- Posted payments and processed refunds.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Account Collector
UMMC 1960 Family Practice
10.2018 - 09.2019
- Improved patient account collections by implementing efficient tracking and follow-up procedures.
- Monitored aging reports to identify delinquent accounts for appropriate action.
- Ensured compliance with HIPAA regulations throughout all aspects of the patient account collection process.
- Managed a high volume of patient accounts (minimum of 50 outbound calls per day), consistently meeting or exceeding performance targets for collections activity.
- Collaborated with insurance companies to ensure proper reimbursement for services rendered.
- Negotiated payment plans with patients, ensuring timely payments and improved overall collection rates.
Office Billing Manager
Dr. Robin Burks and Dr. Ann Hodges
03.2014 - 12.2015
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Occasionally assist with operational needs.
Education
Medical Billing And Coding Certification -
AAPC
Houston, TX04-2026
High School Diploma -
Dwight D. Eisenhower High School
Houston, TX06-2012
Skills
- Bilingual (English/Spanish) with clear, professional communication skills
- Strong time management skills
- Effective multitasking in high volume enviroments
- Proactive problem-solver
- Trustworthy when handling confidential and sensitive information
- ICD-10 proficiency
- HIPAA compliance
- CMS ambulance billing regulations
- City and Municipal EMS compliance
Timeline
Coding and Billing Specialist
City Ambulance Service
02.2020 - Current
Patient Account Collector
UMMC 1960 Family Practice
10.2018 - 09.2019
Patient Account Representative
Memorial Hermann Health System
09.2016 - 08.2018
Office Billing Manager
Dr. Robin Burks and Dr. Ann Hodges
03.2014 - 12.2015
Medical Billing And Coding Certification -
AAPC
High School Diploma -
Dwight D. Eisenhower High School