Emmarie Dingler
Boaz
Summary
Dynamic Level 1 Optician with proven expertise at Walmart in optical dispensing and customer service. Enhanced customer satisfaction through precise optical measurements and effective communication, leading to increased sales. Skilled in insurance verification and inventory management, consistently delivering results while fostering strong customer relationships.
Overview
2025
2025
years of professional experience
Work History
Level 1 Optician
Walmart
- Assisted customers in selecting eyewear that meets individual vision and lifestyle needs.
- Performed lens fittings and adjustments to ensure optimal comfort and functionality.
- Maintained inventory of optical products, ensuring timely replenishment of stock.
- Educated customers on proper eyewear care and usage for enhanced satisfaction.
- Collaborated with healthcare professionals to facilitate seamless patient referrals for eye exams.
- Implemented best practices for safety and sanitation within the optical department.
- Trained new staff on customer service protocols and product knowledge effectively.
- Streamlined appointment scheduling process, improving overall customer experience efficiency.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Cashier
Dollar Tree
05.2022 - 02.2025
- Operated cash register efficiently, ensuring accurate transactions and handling of cash.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Processed returns and exchanges promptly, adhering to store policies for customer satisfaction.
- Collaborated with team members to manage inventory levels and restock merchandise effectively.
- Implemented promotional displays, contributing to increased visibility of sales items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Boaz High School
Boaz, AL05.2022
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Retail sales
- Transaction processing
- Order preparation
- Product upselling
- Supply management
- Eye health assessment
- Display building
- Attention to detail
- Quality control
- Appointment scheduling
- Data verification
- Active listening
- Time management
- Inventory management
- Product and service recommendations
- Excellent communication
- Decision-making
Timeline
Cashier
Dollar Tree
05.2022 - 02.2025
Level 1 Optician
Walmart
High School Diploma -
Boaz High School