Sarah Ferguson
JACKSONVILLE,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
Work History
Optician Level -1
Walmart
Jacksonville, FL
06.2023 - Current
- Fit prescription eyewear for Walmart Vision Center customers
- Adjusted frames for comfort and proper alignment
- Verified insurance benefits and processed optical orders
- Followed Walmart Vision Center policies and safety standards
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at the office or location.
- Greeted patients warmly upon arrival at the office or store
- Collected customer measurements such as bridge, eye size, temple length, seg height, vertex distance, pupillary distance and pantoscopic
Front End Team Lead
Walmart
Jacksonville , FL
01.2020 - 06.2023
- Led Walmart front-end associates across registers, self-checkout, and customer service areas.
- Monitored front-end operations for compliance with Walmart policies and loss prevention.
- Scheduled associates to support coverage, breaks, and peak customer traffic.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Customer Service Manager
Walmart
Jacksonville , FL
08.2018 - 01.2020
- Led Walmart front-end customer service operations and daily service desk workflows.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Cashier
Walmart
Jacksonville , FL
04.2017 - 09.2018
- Processed customer transactions at Walmart checkout lanes with accuracy and speed.
- Resolved pricing and checkout questions, ensuring customer satisfaction and adherence to Walmart store policies.
- Provided exceptional customer service by actively listening and engaging with patrons to address their needs.
- Greeted customers and answered any questions they had about the store's products and services.
- Supported management by streamlining checkout processes and maintaining workflow efficiency.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
McDonald's Crew Member
Mcdonalds
Jacksonville , FL
05.2003 - 06.2005
- Prepared menu items following McDonald's food safety and quality standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported teammates during rushes with order accuracy and quick service.
- Cleaned dining, kitchen, and restrooms to support McDonald's sanitation standards.
- Followed McDonald's procedures for opening, closing, and shift readiness.
- Maintained safe food handling practices to prevent germ spread.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park06-2005
Skills
- Customer service
- Attention to detail
- Problem solving
- Hospitality and accommodation
- Task prioritization
- Decision-making
- Excellent communication
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Optician Level -1
Walmart
06.2023 - Current
Front End Team Lead
Walmart
01.2020 - 06.2023
Customer Service Manager
Walmart
08.2018 - 01.2020
Cashier
Walmart
04.2017 - 09.2018
McDonald's Crew Member
Mcdonalds
05.2003 - 06.2005
High School Diploma -
Lincoln Park High School