Emmaryn Cunningham
Ridgeland,MS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Premier Choice Health Care
09.2023 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
Patient Care Technician
Pegasus
12.2022 - 09.2023
- Reduced stress for patients and families through effective communication and empathetic support.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Nurse Assistant
UMMC
04.2022 - 12.2022
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
Customer Service Representative
Conduent
05.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - Pre-radiological Sciences
Holmes Community College
Goodman, MS05.2023
High School Diploma -
Ridgeland High School
Ridgeland, MS05.2019
Skills
- Workflow Optimization
- Bookkeeping
- Research
- Database Management
- Account Management
- Payment Processing
- Account updating
- Privacy and confidentiality
- Medical Records Management
- Healthcare ethics
- Vital signs monitoring
- Medical terminology knowledge
Certification
- CPR ALS/BLS Training
Timeline
Administrative Assistant
Premier Choice Health Care
09.2023 - Current
Patient Care Technician
Pegasus
12.2022 - 09.2023
Nurse Assistant
UMMC
04.2022 - 12.2022
Customer Service Representative
Conduent
05.2021 - 04.2022
Associate of Applied Science - Pre-radiological Sciences
Holmes Community College
High School Diploma -
Ridgeland High School
- CPR ALS/BLS Training
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