Emma S. Johnsson
Sugarville LLC
Libertyville,IL
1
Certification
5
years of professional experience
Client Relations Specialist with a background combining public sector diplomacy and fast-paced customer service management. Adaptable and detail-oriented communicator skilled in cross-cultural engagement, food service, regulatory compliance, and complex problem solving. Dedicated to maintaining positive client and coworker relationships as well as adapting to dynamic service environments.
Work History
Customer Service Specialist
3 Years 2 Months- Opened and closed store, ensuring compliance with operational procedures.
- Resolved conflict and managed crisis situations with a levelheaded approach
- Prepared and served food items in compliance with safety and hygiene standards.
- Maintained cleanliness of workstations, ensuring efficient workflow during peak hours.
- Managed inventory, tracking stock levels and merchandising product supply
- Assisted in training new staff on customer service standards and product knowledge.
- Founding staff member responsible for launch day operations.
Embassy Intern
- Executed translation and preparation of official documents to uphold clarity and adherence to established protocol standards in English and Spanish.
- Recorded critical information and observations from 55th OAS General Assembly to support organizational objectives.
- Exhibited cultural sensitivity and adaptability, enhancing client relationships across diverse backgrounds.
- Coordinated logistics and arrangements for embassy-hosted functions to ensure seamless operations.
- Conducted research on political, economic, and cultural issues impacting Venezuela and Antigua and Barbuda.
Pet Sitter
2 Years 6 Months- Maintained a safe and comfortable environment for pets, ensuring proper exercise and feeding routines.
- Administered medications to pets as needed, following owner instructions and veterinary guidelines.
- Supported clients during times of emergency or unexpected schedule changes by providing flexible availability for last-minute bookings.
Education
High School Diploma
- Honor Roll [Fall and Spring Semesters 2022-2026]
- Completed AP courses in Government, European History, US History, World History, Research, Seminar, Environmental Science
- 4.0 Weighted GPA
- Elected President for Model United Nations in 2025
- Elected Social Media Manager for Model United Nations in 2023, 2024
- Elected Varsity Captain of Fencing Club
- Varsity Fencing Club Member
- Interact Community Service Member
Bachelor of Arts - International Studies
- Dean's Scholarship Recipient
- Awarded FWS On-Campus Employment
- Medline Foundation Scholarship Program Scholarship Recipient | May 2026
Skills
Customer service
Equanimity
Leadership
Attention to detail
Interpersonal skills
Prioritization and scheduling
Conflict mediation
Social media management
Adaptability
Telephone and Email etiquette
Accomplishments
- Independently raised over $500 fundraising for Model United Nations club
- Medaled in JV and Varsity level fencing consistently throughout high school career
- Medaled in Cadet and Junior level regional fencing tournaments
- Selected for Sportsmanship award in regional fencing conference
Certification
- Certified Food Handler, Sugarville LLC
Timeline
Embassy Intern
Venezuelan Embassy of Antigua and Barbuda
06.2025 - 06.2025Read More
Customer Service Specialist
Sugarville LLC
06.2023 - CurrentRead More
Pet Sitter
Neighborhood Households
04.2021 - 10.2023Read More
American University
Bachelor of Arts from International Studies
Read More
Libertyville High School
High School Diploma
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