Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Emmeline Bohlman

Esko,MN

Summary

Dynamic customer service professional with a proven track record at Bass Pro Shops, excelling in active listening and critical thinking. Recognized for enhancing checkout efficiency and training new staff, I bring strong payment processing skills and a commitment to customer satisfaction, ensuring loyalty and positive experiences.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bass Pro Shops
4275 Haines Road
05.2025 - Current
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Assisted in training new staff on customer service protocols and product knowledge.
  • Streamlined checkout processes, enhancing efficiency during peak hours.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Duluth Inn and Suites
9330 W Skyline Parkway
02.2024 - 05.2025
  • Ensured cleanliness and sanitation of assigned areas, adhering to health and safety standards.
  • Performed routine cleaning duties including dusting, vacuuming, and mopping to maintain facility appearance.
  • Managed inventory of cleaning supplies, ensuring optimal stock levels and timely reordering as needed.
  • Trained new housekeeping staff on procedures and best practices for effective operations.
  • Collaborated with maintenance team to report repair needs and resolve issues promptly.

Interior Design Assistant

Veshe Inc
3864 Ugstad Road
08.2023 - 02.2024
  • Maintained project documentation and organized design samples for client meetings.
  • Collaborated with senior designers to refine project elements and specifications.
  • Ordered samples from vendors to handle presentation creation activities.
  • Contributed to project timelines by tracking deliverables and milestones effectively.

Cashier

Vintage Hideaway
3850 Old Midway Road
07.2020 - 02.2024
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Maintained knowledge of product offerings to assist customers effectively with inquiries.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Esko High School
PO Box 10, Esko, MN
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Payment processing
  • Scheduling

Timeline

Customer Service Representative

Bass Pro Shops
05.2025 - Current

Housekeeper

Duluth Inn and Suites
02.2024 - 05.2025

Interior Design Assistant

Veshe Inc
08.2023 - 02.2024

Cashier

Vintage Hideaway
07.2020 - 02.2024

High School Diploma -

Esko High School
Emmeline Bohlman